TRC - Assistant Executive Director - Program Operations - Program Admin

Dayforce•Jamestown, NY

About The Position

The Assistant Executive Director works closely with the Executive Director to lead and support The Resource Center’s mission, operating performance, business and quality practices, and regulatory compliance. As a member of the Executive Support Team, the role participates in strategic planning, supports policy and procedure development, promotes a healthy work culture, and provides agency-wide guidance in assigned areas. The position represents the organization and supports its relationships with individuals served, families, employees, the Board of Directors, government and regulatory entities, and the wider community. The role contributes to long-term planning and organizational objectives; develops and monitors corporate outcomes, management objectives, and measures; supports operations and services across environments; and helps prepare business plans. It oversees assigned operational programs and initiatives, including service provision, quality management, business operations, workforce support, infrastructure, marketing, resource development, and advocacy. The Assistant Executive Director also supports Board and committee communications, visits agency locations, and provides administrative supervision of assigned staff, including hiring, performance management, training, and ensuring adequate staffing and compliance. The position requires a master’s degree and five years of management-level experience in a setting comparable in scope and complexity to The Resource Center. Licensure or certification is required for assigned responsibilities where applicable. Candidates must have strong interpersonal, written, oral, and presentation skills; knowledge of modern business practices and applicable laws; analytical and problem-solving abilities; sound judgment and initiative; and adaptability, including willingness to travel and work non-traditional hours as needed.

Requirements

Master’s degree.
Five years of experience, including management-level experience in a setting comparable in scope and complexity to The Resource Center.
Licensure and certification for assigned responsibilities where applicable.
Excellent interpersonal, written, oral, and presentation skills, including the ability to communicate with diverse stakeholders.
Comprehensive knowledge of modern business practices and procedures, including federal, state, and local laws in assigned areas.
Strong analytical skills, including interpreting and synthesizing data, identifying trends, problem solving, and developing and overseeing action plans.
Proven initiative and sound judgment consistent with the organization’s mission and values.
Adaptability and flexibility, including willingness to travel and work non-traditional hours as needed.
Ability to work as part of the Executive Support Team to identify and achieve organizational goals and outcomes.
Physical condition or reasonable accommodation commensurate with the demands of the job.

Responsibilities

Participate with the Executive Director and management staff in developing, approving, and implementing long-term strategic plans and objectives.
Assist with developing, implementing, and monitoring corporate outcomes, management objectives, measures, and prototypes in customer satisfaction, workforce development, financial performance, process improvement, and customer outcomes.
Develop, review, implement, and execute policies and procedures as authorized, in collaboration with the management team.
Support and facilitate the development and growth of operations and services across various environments.
Help develop business plans with the Executive Director and senior management for Board review or approval.
Support collaborative relationships, partnerships, and transactions that advance the organization’s mission.
Initiate and support improvements to the quality, effectiveness, and efficiency of operations and services.
Prepare, implement, and monitor business, operational, and financial plans for assigned areas; operate programs and initiatives in a fiscally sound manner; and create, review, and adhere to annual budgets.
Facilitate communication and information sharing within and outside the organization.
Provide executive guidance, support, and oversight for assigned areas, including service provision, Quality Management, and business operations.
Support direct services and supports for individuals served, workforce-related functions, quality and organizational infrastructure, risk management, communications, marketing, promotion, branding, resource development, and advocacy in assigned areas.
Support regular communication and reporting to the Board of Directors and Board Committees.
Conduct regular site visits to communicate with staff and clients, express appreciation, celebrate accomplishments, and identify opportunities for improvement.
Administratively supervise assigned staff, including hiring, firing, discipline, performance evaluations, education, training, development, support, and staffing levels.
Conduct regularly scheduled staff meetings and ensure assigned staff competency and professionalism.
Ensure departmental services comply with applicable federal and state laws, regulations, and policies and procedures governing personnel administration.
Promote the organization’s mission, vision, beliefs, policies, philosophies, outcomes, corporate compliance, professionalism, confidentiality, community involvement, and staff development.