TRC - Assistant Executive Director - Program Operations - Program Admin

The Resource Center•Jamestown, NY

About The Position

The Assistant Executive Director works in close collaboration with the Executive Director to provide leadership and support for the organization’s mission, operating performance, sound business and quality practices, and regulatory compliance. As a member of the Executive Support Team, the role contributes to short- and long-term strategic planning, policy and procedure development, a healthy work culture, and agency-wide support and guidance in assigned areas. The position also positively represents The Resource Center. The role participates in strategic planning and organizational objective-setting; supports the development and monitoring of corporate outcomes and management measures; and helps develop, review, implement, and execute authorized policies and procedures. It supports the growth of operations and services, business planning, and collaborative relationships that advance the organization’s mission. The Assistant Executive Director initiates quality, effectiveness, and efficiency improvements; prepares and monitors business, operational, and financial plans; operates assigned programs in a fiscally sound manner; and creates, reviews, and adheres to annual budgets for assigned areas. In association with the Executive Director, the role provides guidance and oversight across assigned responsibilities, which may include service provision, Quality Management, business operations, workforce support, quality assurance and improvement, risk management, communications, marketing, promotion, branding, resource development, and advocacy. It also supports regular reporting to the Board of Directors and its committees and conducts site visits to support communication and identify opportunities for improvement. The position provides administrative supervision of assigned staff, including hiring, termination, discipline, performance evaluation, education, training, development, staffing adequacy, and regularly scheduled staff meetings. It ensures staff competency and professionalism and that departmental services comply with applicable federal and state laws and regulations. The role requires strong communication and interpersonal skills, sound judgment, analytical ability, adaptability, and willingness to travel and work non-traditional hours as needed.

Requirements

Master’s degree.
Five years of experience, with management-level experience in a setting comparable in scope and complexity to The Resource Center.
Licensure and certification for the assigned area of responsibility, where applicable.
Excellent interpersonal, written, oral, and presentation skills, including the ability to communicate with diverse stakeholders.
Comprehensive knowledge of modern business practices and procedures, including applicable federal, state, and local laws in the assigned area.
Strong analytical skills, including the ability to interpret and synthesize data, identify trends, solve problems, and develop and oversee action plans.
Demonstrated initiative and sound judgment consistent with the organization’s mission and values.
Adaptability and flexibility, including willingness to travel and work non-traditional hours as needed.
Ability to work as part of the Executive Support Team to identify and achieve organizational goals and outcomes.
Physical condition or reasonable accommodation commensurate with the demands of the job.

Responsibilities

Participate with the Executive Director and management staff in developing, approving, and implementing long-term strategic plans and objectives.
Assist with developing, implementing, and monitoring corporate outcomes, management objectives, measures, and prototypes in customer satisfaction, workforce development, financial performance, process improvement, and customer outcomes.
Develop, review, implement, and execute policies and procedures as authorized by the Board of Directors and/or Executive Director, in collaboration with the management team.
Support and facilitate the development and growth of operations and services in various environments.
Work with the Executive Director and senior management to develop business plans for Board of Directors review and/or approval.
Support the organization’s mission through collaborative relationships, partnerships, and transactions.
Initiate and support improvements to the quality, effectiveness, and efficiency of operations and services.
Prepare, implement, and monitor business, operational, and financial plans for assigned areas of responsibility.
Operate assigned programs and initiatives in a fiscally sound manner and create, review, and adhere to their annual budgets.
Facilitate communication and information sharing within and outside the organization.
Provide executive guidance, support, and oversight for assigned areas, including service provision, Quality Management, and business operations.
Support activities providing direct services and supports to individuals served, as well as workforce groups involved in labor management, personnel administration, recruitment, staff education, and advancement.
Support organizational infrastructure and functions including quality assurance and improvement, risk management, communications, marketing, promotion, branding, resource development, and advocacy in assigned areas.
Support regular communication and reporting to the Board of Directors and Board Committees.
Conduct regular site visits to communicate with staff and clients, recognize accomplishments, and identify opportunities for improvement.
Administratively supervise assigned staff, including hiring, firing, discipline, performance evaluation, training, development, support, and ensuring adequate staffing.
Conduct regularly scheduled staff meetings and ensure the competency and professionalism of assigned staff.
Ensure departmental services comply with federal and state laws and regulations governing personnel administration, policies, and procedures.
Represent and support the organization and its mission through professional conduct, community involvement, confidentiality, corporate compliance, and staff development.