TRC - Fox Veterans Program Director

Dayforce•Jamestown, NY

About The Position

The Fox Veterans Program Director leads all initiatives under the SSG Fox SPG Program, oversees the Fox team, and ensures the delivery of outreach, engagement, and services in the community. The Director maintains connections with community partners and the VA system, oversees grant activities and compliance with 38 CFR Part 78, and serves as the program’s community representative. The role also involves approving safety plans, crisis protocols, and high-risk case decisions; ensuring timely reporting and documentation; and tracking outcomes and program expenses. The Director supervises assigned staff, including hiring, discipline, performance evaluation, training, and ensuring adequate staffing and professional competency. The position facilitates services for veterans and their families, supports the use of existing programs and services, prepares and maintains policies and procedures, and communicates program matters to staff and executive teams. The Director also develops community partnerships, promotes the program, supports veteran mentors, organizes educational and outreach activities, and connects veterans with community and VA resources. Additional duties include maintaining records and required documentation, preparing and reconciling expenses, coordinating reimbursements and purchases, meeting with vendors, keeping program materials current, and representing The Resource Center and the Fox program at community events. The position requires a valid driver’s license, travel throughout the county, and willingness to work non-traditional hours for outreach and events.

Requirements

At least 3 years of experience in a related role.
Strong communication, organizational, and leadership skills.
Proficiency in Microsoft Office.
Ability to work independently and collaboratively.
Leadership qualities including charisma, consistency, decisiveness, flexibility, experience, creativity, and the ability to inspire cohesion among staff and volunteers.
Ability to act as an ambassador and advocate for the program in the community.
Valid driver’s license.
Willingness to travel throughout the county and work non-traditional hours for outreach and events.

Nice To Haves

Direct experience working with veterans is preferred.
Lived experience as a veteran or someone closely related to veterans, with an understanding of military culture, is preferred.
Experience with clinical-based tools and evidence-based practices related to suicide is preferred.

Responsibilities

Lead initiatives under the SSG Fox SPG Program and oversee the Fox team’s outreach, engagement, and service delivery.
Maintain relationships with community partners and the VA system, including partnerships with VA Medical Centers.
Oversee grant activities and ensure compliance with 38 CFR Part 78 and grant budget parameters.
Approve safety plans, crisis protocols, and high-risk case decisions.
Ensure timely reporting and documentation; track program outcomes, conduct assessments, and compile reports for stakeholders and funders.
Supervise assigned staff, including hiring, firing, discipline, performance evaluations, training, support, and staffing levels.
Conduct staff meetings as needed or assigned and ensure staff competency and professionalism.
Ensure services comply with applicable federal and state laws and regulations and The Resource Center’s policies and procedures.
Promote the program through presentations to service organizations, emergency responders, and community groups.
Develop new and ongoing community partnerships and organizational collaborations.
Ensure events and activities for veterans and their families foster connection and reduce isolation.
Recruit, train, and support veteran mentors and develop specialized training programs.
Identify and connect veterans with community and VA resources, including services that support social determinants of health.
Facilitate the development of services for veterans and their families and encourage maximum use of existing programs and services.
Prepare, execute, and amend policies and procedures as needed.
Maintain clear and ongoing communications with staff and executive teams regarding policies, procedures, issues, concerns, and updates.
Update expense reports and submit reports; verify completion of daily and monthly documentation and timely submission of mileage.
Coordinate staff fee reimbursements, reconcile credit card charges, and purchase supplies as needed.
Schedule private face-to-face meetings with vendors as needed.
Maintain effective communication with veterans, other departments, and providers on behalf of veterans who have provided appropriate consent.
Represent The Resource Center and the Fox program at community meetings and events and collaborate with community partners.
Respect veterans’ rights and maintain confidentiality of personal information.
Maintain records and report pertinent program data.
Ensure marketing materials, brochures, handouts, and presentations are current and accurately reflect services.
Perform other duties as assigned or adjusted to meet departmental needs.