Program Assistant Jobs

About The Position

Requirements

• One year of specialized experience equivalent to at least the GS-6 grade level, such as clerical and administrative support; typing, editing, and preparing correspondence, memoranda, reports, and other documents; compiling, analyzing, and preparing reports for leadership; using VA systems including VistA and CPRS to access and manage patient-care information; communicating effectively with patients, staff, professional personnel, and senior leadership; using Microsoft Outlook; and proficiency with Microsoft Word, Excel, and PowerPoint.
• Current Federal employees who held a GS grade within the past 52 weeks must meet the time-in-grade requirement: 52 weeks at GS-6 for a GS-7 position.
• Must be a U.S. citizen.
• Selective Service registration is required for males born after December 31, 1959.
• Selected applicants must complete a background/security investigation and online onboarding process, and must participate in the seasonal influenza vaccination program.
• A one-year probationary period or two-year trial period is required, as applicable.
• There is no educational substitution at this grade level.

Responsibilities

• Provide administrative support to Mental Health Social Work and Recovery Programs across all campuses.
• Represent the Mental Health Social Work Manager and Homeless Program Manager in administrative matters.
• Coordinate service matters with clinical and administrative services within the medical center, other VA facilities, and non-VA facilities.
• Identify operational needs and potential problems and develop constructive approaches to resolving them.
• Conduct analytical studies to address programmatic, organizational, functional, and interdepartmental problems, complaints, and grievances.
• Evaluate program planning in relation to Department of Veterans Affairs policies, plans, and objectives, and obtain information to support evaluations and planning decisions.
• Monitor and track implementation of program goals and objectives; evaluate goals and objectives; and formulate and implement quality assurance policies and managerial program guidelines.
• Coordinate administrative duties for Mental Health Social Work and Homeless Services to support delivery of high-quality health care to Veterans.
• Conduct surveys and collect data to support recommendations concerning space, personnel, equipment, and fiscal matters.
• Address patient complaints and issues arising between the service and other hospital services.
• Investigate incident reports and bring important issues requiring counseling or other action to the appropriate chief or program manager.
• Communicate changes to existing policies and regulations concerning procurement and fiscal matters to staff.
• Perform other related duties as assigned.

Benefits

• Federal employee benefits package; eligibility and specific benefits depend on position type and are subject to confirmation with the hiring agency.