Community Transition Liaison Program Case Assistant/Administrative Support

Old Colony Elder Services•Brockton, MA

25d•Hybrid

About The Position

OCES is seeking a Case Assistant to provide administrative support for its Community Transition Liaison Program (CTLP). OCES supports older adults and individuals with disabilities by providing information and coordinating services that promote healthy, safe living and help people remain active in their communities. The Case Assistant supports the Community Transition Liaison, including accompanying the Liaison on nursing facility visits as needed and providing additional support for complex cases. The role also gathers documentation for public-benefit applications, assists consumers with housing applications, completes clerical and data-entry work, maintains case documentation to program standards, prepares required reports, and helps track waiver and recipient choice forms. The position offers a 35-hour work week, some flexibility, and a hybrid work environment that includes work from home, the office, and home visits. On-site work may be needed at times. The candidate must have a personal computer with secure internet access at home and reliable transportation for travel.

Requirements

High school diploma or equivalent.
Minimum of one year of relevant experience.
Excellent verbal and written communication skills.
Excellent computer skills.
Ability to respect workplace and provider privacy and confidentiality.
Ability to deal effectively with statistical and financial data.
Knowledge of general office procedures and equipment.
Proficiency with Microsoft Office Suite or related software.
Ability to travel and reliable means of transportation.
Personal computer with secured internet access at home.

Nice To Haves

Associate degree.

Responsibilities

Support the Community Transition Liaison in carrying out the role and its responsibilities.
Accompany the Liaison on nursing facility visits as needed.
Provide additional support to the Liaison for complex cases.
Gather documentation to help consumers apply for public benefits.
Assist consumers with completing and submitting housing applications.
Perform clerical duties as needed, including entering data into the EOEA-designated cloud-based data enterprise system.
Ensure case documentation meets the standards set by the Executive Office of Elder Affairs for the Community Transition Liaison Program.
Provide accurate reports as required by the department.
Assist staff with tracking waiver and recipient choice forms as needed.
Perform other duties as assigned.