Program Support Assistant
About The Position
The Program Support Assistant provides administrative support to Mental Health Social Work and Recovery Programs within the Mental Health Care Line at TVHS, across all campuses. Recovery Services programs include Suicide Prevention, the Homeless Program, Compensated Work Therapy, Veterans Recovery Center, and the Mental Health Intensive Case Management Program. Assigned to the Chief, Mental Health Care Line, or designee, the assistant represents the Mental Health Social Work Manager and Homeless Program Manager in administrative matters and coordinates service matters with clinical and administrative services within the medical center, other VA facilities, and non-VA facilities. The role supports effective service operations through identifying needs and potential problems, conducting analytical studies, evaluating program planning and progress, and recommending or implementing approaches to organizational and functional challenges. The assistant coordinates administrative duties for Mental Health Social Work and Homeless Services, supports high-quality care for Veterans, and helps ensure proper use of resources. Duties also include addressing patient complaints and service issues, investigating incident reports, and communicating policy and regulatory changes to staff. Work schedule: 7:00 a.m.–3:30 p.m., Monday–Friday. This is not a virtual position. Relocation and recruitment incentives are not authorized; a critical skills incentive is not approved, and permanent change of station is not authorized.
Requirements
- One year of specialized experience equivalent to at least the GS-6 grade level, such as clerical and administrative support; typing, editing, and preparing correspondence, memoranda, reports, and other documents; compiling, analyzing, and preparing reports for leadership; using VA systems including VistA and CPRS to access and manage patient-care information; communicating effectively with patients, staff, professional personnel, and senior leadership; using Microsoft Outlook; and proficiency with Microsoft Word, Excel, and PowerPoint.
- Current Federal employees who held a GS grade within the past 52 weeks must meet the time-in-grade requirement: 52 weeks at GS-6 for a GS-7 position.
- Must be a U.S. citizen.
- Selective Service registration is required for males born after December 31, 1959.
- Selected applicants must complete a background/security investigation and online onboarding process, and must participate in the seasonal influenza vaccination program.
- A one-year probationary period or two-year trial period is required, as applicable.
- There is no educational substitution at this grade level.
Responsibilities
- Provide administrative support to Mental Health Social Work and Recovery Programs across all campuses.
- Represent the Mental Health Social Work Manager and Homeless Program Manager in administrative matters.
- Coordinate service matters with clinical and administrative services within the medical center, other VA facilities, and non-VA facilities.
- Identify operational needs and potential problems and develop constructive approaches to resolving them.
- Conduct analytical studies to address programmatic, organizational, functional, and interdepartmental problems, complaints, and grievances.
- Evaluate program planning in relation to Department of Veterans Affairs policies, plans, and objectives, and obtain information to support evaluations and planning decisions.
- Monitor and track implementation of program goals and objectives; evaluate goals and objectives; and formulate and implement quality assurance policies and managerial program guidelines.
- Coordinate administrative duties for Mental Health Social Work and Homeless Services to support delivery of high-quality health care to Veterans.
- Conduct surveys and collect data to support recommendations concerning space, personnel, equipment, and fiscal matters.
- Address patient complaints and issues arising between the service and other hospital services.
- Investigate incident reports and bring important issues requiring counseling or other action to the appropriate chief or program manager.
- Communicate changes to existing policies and regulations concerning procurement and fiscal matters to staff.
- Perform other related duties as assigned.
Benefits
- Federal employee benefits package; eligibility and specific benefits depend on position type and are subject to confirmation with the hiring agency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
