Program Support Assistant

Veterans Benefits Administration • Saint Petersburg, FL

11d • Onsite

About The Position

The Program Support Assistant provides administrative and technical support to the Decision Review Operations Center Manager (DROCM) and Assistant Decision Review Operations Center Managers (ADROCM), including support in areas such as personnel administration and data processing. The position is at the full performance level, with no promotion potential specified. It is eligible for situational (ad hoc) telework only; the employee must report to the official duty station each scheduled workday, and telework requires case-by-case supervisory approval. Routine or recurring telework is not authorized, and the position is not virtual.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with compressed or flexible scheduling available. The work is primarily sedentary, although slight physical effort may be required. The position requires a one-year probationary period and is subject to background/security investigation and other federal employment conditions.

Requirements

• For the GS-07 grade level, specialized experience providing clerical and administrative support to an office, including typing correspondence, greeting customers, and maintaining office files; or experience researching and reviewing records or documents and assembling pertinent information from multiple sources.
• Current Federal GS employees must meet the time-in-grade requirement: 52 weeks at the GS-06 level for a GS-07 position. Applicants must provide an SF-50 demonstrating eligibility, with an additional SF-50 required if the most recent one does not establish one year of time-in-grade.
• Applicants must be U.S. citizens.
• Selective Service registration is required for males born after December 31, 1959.
• Applicants may be required to serve a probationary or trial period and are subject to a background/security investigation.
• Selected applicants must complete the online onboarding process and provide acceptable identification for employment eligibility verification.
• Part-time experience is credited on a prorated basis; applicants listing part-time experience must specify average hours worked per week.

Responsibilities

• Research and provide responses concerning the application of established policies, management processes, and procedures.
• Respond promptly to administrative issues brought to the attention of the Decision Review Operations Center Manager.
• Establish and maintain confidential and personal files for the Decision Review Operations Center Manager.
• Monitor correspondence, communications, and reports generated by the Decision Review Operations Center Manager to support effective workflow across DROC components.
• Respond to personal, telephone, and written inquiries, including questions about Department procedures and policies and administered benefits.
• Prepare forms, documents, training requests, and other administrative documents needed for reporting requirements or to support claims or benefit applications.
• Manage the Decision Review Operations Center Manager's office schedule and day-to-day plans.
• Review internal correspondence for accuracy and completeness.
• Assist with time and attendance and travel-related tasks.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed