Program Support Assistant

Veterans Health Administration • Atlanta, GA

9d

About The Position

The Program Support Assistant provides administrative and program support services while working closely with service line leadership and other departments. The position requires independently completing routine assignments, prioritizing multiple tasks, coordinating activities, maintaining tracking systems, and delivering excellent customer service.

The work schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday, and may change based on agency need. Telework is ad hoc; this is not a virtual position. The position is permanent. Relocation, recruitment incentives, and permanent change of station are not authorized.

Requirements

• U.S. citizenship is required.
• Complete the application, questionnaire, and required online assessment.
• Current or former Federal employees subject to the GS-06 time-in-grade requirement must have 52 weeks at GS-05 and provide supporting SF-50 documentation.
• One year of specialized experience equivalent to at least GS-05 providing administrative support, collecting and tracking data, processing documents and reports, maintaining office files and records, using office automation applications, answering telephones, referring visitors, or providing information.
• Applicants must meet qualification requirements by the announcement closing date of 11/02/2026.
• Selected applicants are subject to background and security investigation and may be required to undergo urinalysis before appointment.
• Selective Service registration is required for males born after 12/31/1959.
• Department of Veterans Affairs Health Care Personnel must participate in the seasonal influenza vaccination program.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Complete the online onboarding process and provide acceptable identification for pre-employment requirements.

Responsibilities

• Coordinate and communicate with service line leadership to complete administrative assignments.
• Perform routine duties independently with minimal supervision.
• Manage multiple assignments and competing deadlines while establishing priorities.
• Record meeting minutes and prepare them for distribution.
• Recommend solutions to workflow and administrative process issues.
• Develop and maintain tracking systems for correspondence and reports.
• Serve as an administrative liaison with departments and programs across the organization.
• Provide courteous, professional service to customers and patients.
• Assess customer needs, provide assistance and information, resolve issues, and deliver quality service to internal and external customers.
• Produce high-quality, timely results; accept responsibility for work outcomes; and follow established procedures and controls.

Benefits

• A federal employee benefits package is available to employees and their families; specific eligibility depends on position type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed