Program Support Assistant

National Cemetery Administration•Bourne, MA

3d•Onsite

About The Position

This position is located at the Massachusetts National Cemetery in Bourne, Massachusetts. The Program Support Assistant provides specialized and general clerical assistance to the cemetery office, including preparing documents and correspondence, copying, filing, maintaining stock items, and preparing reports for Cemetery Administrators. The position also assists with budget preparation and management and serves as a purchase card holder and timekeeper. The assistant represents the cemetery when meeting funeral directors, families, and honor guard members attending committal services or burials. The role includes providing bereaved families with gravesite and marker information, retrieving gravesite information from the KIOSK or BOSS electronic burial register, answering visitor questions, and helping families and visitors locate gravesites. Duties may also include managing cemetery traffic, directing funeral corteges, accompanying families to committal shelters and gravesites, providing information about veteran burial benefits, and conducting public outreach as needed. The required schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Occasional weekends may be required. Staff must work Memorial Day and Veterans Day each year, and may be required to work federal holidays or Saturdays when a holiday falls on a Monday or Friday. Overtime, weekend, holiday, and occasional emergency call-back work may be required. Compressed or flexible scheduling and telework are not available; this is not a remote or virtual position.

Requirements

At least one year of specialized experience equivalent to the next lower grade, GS-06, in the normal line of progression.
Ability to type at least 40 words per minute.
Possess and maintain a valid REAL ID-compliant state driver's license.
Must be a U.S. citizen.
Subject to a background/security investigation; designated and/or random drug testing may be required.
Male applicants born after December 31, 1959, must be registered with Selective Service.
May be required to serve a probationary period.
Must complete an online onboarding process.
Must work Monday through Friday, 7:30 a.m. to 4:00 p.m.; occasional weekends, holidays, overtime, and emergency call-back work may be required.
Demonstrated experience may include customer and staff interaction, data analysis, report preparation, database maintenance, expense tracking, appointment and meeting coordination, filing systems, automated data processing, typing correspondence and reports, handling written communications, setting priorities and deadlines, interpreting policies, gathering data, and developing findings or recommendations.

Responsibilities

Provide specialized and general clerical assistance to the Massachusetts National Cemetery office.
Copy, file, store stock items, and perform routine and non-routine office functions.
Prepare documents, correspondence, and reports for Cemetery Administrators.
Assist with budget preparation and management.
Serve as a purchase card holder and timekeeper.
Meet funeral directors, families, and honor guard members attending committal services or burials.
Provide bereaved families with gravesite and marker information.
Retrieve gravesite information from the KIOSK or BOSS electronic burial register to help families locate loved ones’ gravesites.
Maintain control of traffic to the cemetery and direct funeral corteges to keep family members together.
Accompany families to committal shelters and gravesites.
Provide veteran burial benefit information and answer general questions from families and visitors.
Assist families and visitors in locating gravesites.
Perform public outreach as needed.