Program Support Assistant

Veterans Health Administration • Aurora, CO

11d • Onsite

About The Position

This position is in the Health Administration Service (HAS), Eligibility and Enrollment Section, at the Rocky Mountain Veterans Affairs Medical Center. The Program Support Assistant, also known as a Business Office advisor in HAS, works under the direct supervision of the Eligibility and Enrollment Supervisor and supports the facility’s mission, vision, and core values.

The position enrolls veterans and their family members in the Eastern Colorado Health Care System; advises veterans, dependents, and beneficiaries about VA and other agency benefits; and enters demographic, health insurance, and income verification information into the Enrollment System and other required systems. The assistant explains documentation needed to process claims and helps applicants provide it.

The role also supports Patient Business Office activities, including beneficiary travel, correspondence, decedent affairs, eligibility, medical information, patient care services, facility admissions, and death cases. It serves as a direct contact for veterans and beneficiaries seeking treatment, reporting problems, or requesting information, and supports clerical and medical staff. The position has promotion potential to the full-performance level without further competition if regulatory, qualification, and performance requirements are met. The work schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m. Telework is not authorized, and the position is not virtual.

Requirements

• U.S. citizenship is required.
• Applicants must complete the application, questionnaire, and required online assessment.
• Selective Service registration is required for males born after December 31, 1959.
• Applicants must meet the applicable time-in-grade requirement if they are current federal employees who held a GS grade within the past 52 weeks.
• For GS-05, qualify through one year of specialized experience equivalent to GS-04, four years of qualifying education above high school, or a combination of specialized experience and education beyond the first 60 semester hours.
• For GS-06, qualify through one year of specialized experience equivalent to GS-05.
• GS-05 specialized experience includes knowledge of medical center regulations and public laws affecting eligibility and benefits; resources for establishing legal entitlements; policies for patients barred from VA benefits; admission screening; computer operations and security; and counseling principles for medical, financial, or emotional concerns.
• GS-06 specialized experience includes the listed specialized knowledge and experience at the GS-05-equivalent level.
• Submit transcripts when using education to qualify; qualifying education must be from an accredited institution recognized by the U.S. Department of Education.
• Complete a background/security investigation and online onboarding process, and provide acceptable identification for pre-employment requirements.
• Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
• Serve a one-year probationary period or two-year trial period, as applicable.
• The announcement closing date is October 27, 2026.

Nice To Haves

• For GS-06, preferred experience includes comprehensive knowledge of applicable laws, federal regulations, policies, guidelines, VHA directives, and procedures.
• In-depth experience in patient administration for inpatient and outpatient services, medical records, and related medical administration, especially HAS programs.
• Ability to provide veterans, families, medical center staff, government facilities, and private-sector contacts with information about medical center policies and procedures, communicating professionally, tactfully, and courteously in writing and orally.
• Ability to interpret and communicate VHA Scheduling Directive requirements and facilitate accurate scheduling, including coordination with PACT and the PCMM Coordinator to ensure sufficient access.
• Knowledge of clinic procedures and regulations, and skill using computer systems and applications such as VistA, CPRS, and Microsoft applications.
• Ability to identify and collate applicants’ health insurance information for entry into ICB, VistA, and/or VES; copy or scan insurance identification cards; and research employers to complete missing information.
• Ability to apply revenue-process requirements to facility operations and patient processing, ensuring accurate capture of insurance data.
• Ability to determine beneficiary eligibility category and entitlement by verifying source documents, including DD214s, discharge certificates, rating letters, HINQ, 7131, and documented telephone communications.

Responsibilities

• Enroll veterans and/or facilitate their enrollment, and that of family members, in the Eastern Colorado Health Care System.
• Counsel veterans, dependents, and beneficiaries about benefits available through the Department of Veterans Affairs and other agencies.
• Enter personal demographic, health care insurance, and income-verification information into the Enrollment System and other required systems.
• Explain which documents are necessary to process claims in a timely manner and assist applicants with providing them.
• Support Patient Business Office activities involving beneficiary travel, correspondence, decedent affairs, eligibility, medical information, patient care services, facility admissions, and death cases.
• Serve as a direct contact for veterans and beneficiaries seeking medical treatment, experiencing problems, or requesting information.
• Support clerical and medical staff.

Benefits

• Federal employees and their families have access to a comprehensive benefits package.
• VA may offer newly appointed federal employees credit for qualifying job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual; approval is required and is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed