Assistant Vice President, Claims Program Manager

Hiscox•Boston, MA

7d•$120,000 - $160,000•Hybrid

About The Position

The Assistant Vice President, Claims Program Manager leads the strategy, design, delivery, and governance of technical claims training and professional development across the US Claims organization. A central focus is developing the coverage-analysis capabilities of File Handlers and Claims Leaders through practical instruction on interpreting and applying Commercial General Liability and Commercial Professional Liability policies. Training helps Claims employees identify coverage issues, conduct structured analyses, document coverage positions, and communicate decisions clearly and consistently. The role requires substantial hands-on claims experience in coverage analysis, complex file management, litigation strategy, reserving, negotiation, and claim resolution, together with the ability to turn that experience into practical learning for developing and experienced Claims Professionals. The position owns the Claims onboarding framework, technical curriculum, facilitator model, training calendar, and professional-development strategy. It collaborates with Claims Leaders, Quality Assurance, Compliance, Legal, panel counsel, and subject matter experts to keep training aligned with Claims Best Practices, QA standards, regulatory obligations, and emerging claim trends. The position may be based in Atlanta, Boston, Chicago, Manhattan, Scottsdale, or West Hartford. It is hybrid and requires two days in the office each week.

Requirements

Significant commercial insurance claims experience, including hands-on responsibility for complex claims.
Demonstrated experience analyzing coverage under Commercial General Liability and/or Commercial Professional Liability policies.
Strong understanding of policy interpretation, coverage-position development, reservation of rights, and coverage communications.
Substantial experience managing claim files involving litigation, complex coverage issues, or significant exposure.
Demonstrated experience developing claim strategies, directing investigations, establishing reserves, coordinating with defense counsel, and resolving litigated matters.
Demonstrated ability to train, coach, mentor, or develop Claims Professionals.
Strong written and verbal communication skills, including the ability to explain complex policy language and claim concepts clearly.
Strong presentation and facilitation skills.
Demonstrated ability to build collaborative relationships with Claims Leaders, File Handlers, Legal, Compliance, Quality Assurance, defense counsel, and other stakeholders.
Strong organizational, project-management, and curriculum-development capabilities.

Nice To Haves

Extensive experience handling Commercial General Liability, Employment Practices Liability, Directors and Officers Liability, Miscellaneous Professional Liability, or other Commercial Professional Liability claims.
Experience handling or overseeing both primary and excess claims.
Prior Claims leadership or formal technical-development experience.
Experience managing a team of Claims Professionals and providing technical direction, coaching, and development.
Experience creating and delivering coverage-analysis training to both File Handlers and Claims Leaders.
Experience developing onboarding programs, technical curricula, case studies, claim roundtables, or professional-development programs.
Experience identifying team or organizational training needs and implementing targeted learning solutions.
Experience working with brokers, insureds, defense counsel, coverage counsel, underwriting partners, and external vendors.
Experience using claim-quality data, trends, or analytics to identify development opportunities.
Relevant professional designation, such as CPCU, AIC, SCLA, ARM, or equivalent insurance education.
Bachelor's degree or an equivalent combination of education and relevant experience.

Responsibilities

Develop and deliver technical training for File Handlers and Claims Leaders on interpreting and applying Commercial General Liability and Commercial Professional Liability policies.
Teach structured coverage analysis, including evaluation of coverage parts, insuring agreements, allegations, damages, policy terms, exclusions, endorsements, limitations, defense and indemnity obligations, and potential coverage positions.
Train participants to identify when additional facts or legal analysis are needed and to document coverage analyses and communications, including reservation-of-rights and coverage-position letters.
Create practical coverage-analysis exercises using policy language, claim scenarios, pleadings, demand letters, and claim-file materials.
Facilitate coverage workshops, technical roundtables, case studies, and calibration sessions, and develop differentiated learning pathways for new File Handlers, experienced professionals, and Claims Leaders.
Partner with Legal, Compliance, Claims Leaders, and coverage subject matter experts to keep training current and technically accurate.
Develop and deliver training on claim-file management from initial assessment through resolution, including investigation planning, documentation, escalation, action plans, reserving, diary and inventory management, stakeholder coordination, and compliance.
Incorporate lessons from QA reviews, audits, coverage referrals, litigated matters, and emerging claim trends into training; develop job aids, file-review tools, templates, and technical resources.
Design and deliver training on litigation management and claim resolution, including exposure assessment, litigation strategy, defense counsel oversight, budgeting, liability and damages evaluation, settlement preparation, negotiation, and documentation.
Facilitate case-based discussions and partner with panel counsel and external training providers on specialized litigation and coverage topics.
Personally deliver instructor-led, virtual, and practical learning; translate complex policy language, legal concepts, and claim-handling principles into clear instruction and provide coaching and feedback.
Develop facilitator guides, presentation materials, exercises, case studies, job aids, and technical reference materials; determine which topics should be live or self-paced.
Coordinate targeted contributions from Claims AVPs, subject matter experts, panel counsel, and external providers while owning recurring core instruction.
Develop technical learning pathways for less experienced Claims Professionals and support continuing development for experienced File Handlers and Claims Leaders.
Identify opportunities for advanced technical programming, professional designations, continuing education, external courses, and industry partnerships.
Coordinate onboarding and development activities with the Claims Program Specialist so technical and operational training function as one cohesive program.

Benefits

Competitive salary and bonus based on personal and company performance.
401(k) with competitive company matching.
Comprehensive health insurance, vision, dental, and FSA plans, including medical, limited-purpose, and dependent-care plans.
Company-paid group term life, short-term disability, and long-term disability coverage.
Paid parental leave.
Four-week paid sabbatical after every five years of service.
Financial Adoption Assistance and Medical Travel Reimbursement Programs.
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program.
Dynamic, creative, and values-driven culture.
Modern and open office spaces with complimentary drinks.