Vice President of Claims

CrossCountry Mortgage • Cleveland, OH

1d

About The Position

The Vice President of Claims supports RoundPoint Mortgage Servicing LLC and provides strategic leadership and direction for mortgage insurance claims and related default functions. The role ensures adherence to Agency, GSE, and mortgage insurance guidelines, regulatory requirements, and internal policies. It is accountable for managing the end-to-end claims process, maximizing recovery, improving timelines, and aligning operations with company goals and objectives.

The Vice President leads high-performing teams and promotes collaboration, accountability, operational excellence, continuous improvement, and exceptional customer service. The role requires direct knowledge of Ginnie Mae claims and is responsible for keeping claims operations compliant and operationally ready as applicable requirements change.

Requirements

• At least 7 years of leadership experience.
• At least 7 years of direct experience managing GSE Claims.
• At least 7 years of direct experience managing GNMA Claims.
• At least 5 years of experience with MSP/Black Knight products.
• Proven leadership record and sound management skills.
• Deep understanding of GNMA and GSE servicing guides.
• Strong problem-solving skills.
• Excellent communication skills.

Nice To Haves

• Management experience with multi-site/offshore teams.

Responsibilities

• Provide direct leadership and direction to the Claims department.
• Build scalable processes to ensure claims milestones are met on time and with maximum recovery.
• Lead a team responsible for timely and accurate claim filing.
• Monitor, interpret, and implement changes affecting claims operations to maintain compliance and operational readiness.
• Establish and execute strategies to improve process timelines, quality, and performance in alignment with company goals.
• Maintain scalable, efficient, and compliant processes, procedures, and controls.
• Develop and maintain strong working relationships with direct reports, internal stakeholders, vendors, and customers to support seamless operational execution.
• Cultivate accountability, ownership, and continuous development among team members.
• Identify risk, resolve escalations, and implement controls to mitigate future issues.
• Perform additional duties assigned by leadership.

Benefits

• Competitive compensation plan for eligible employees.
• Medical, dental, and vision coverage.
• 401(k).
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed