Assistant Vice President, Claims Program Manager

Hiscox•Hartford, CT

5d•$120,000 - $160,000•Hybrid

About The Position

The Assistant Vice President, Claims Program Manager leads the strategy, design, delivery, and governance of technical claims training and professional development across the US Claims organization. The role focuses on developing File Handlers’ and Claims Leaders’ coverage-analysis capabilities, including practical instruction on interpreting and applying Commercial General Liability and Commercial Professional Liability policies. It translates substantial hands-on claims experience into useful learning programs for developing and experienced Claims Professionals. The position owns the Claims onboarding framework, technical curriculum, facilitator model, training calendar, and professional-development strategy. It works with Claims Leaders, Quality Assurance, Compliance, Legal, panel counsel, and subject matter experts to align training with Claims Best Practices, quality standards, regulatory obligations, and emerging claim trends. The role personally delivers and facilitates training, creates learning materials and exercises, coaches Claims Professionals, and coordinates technical and operational development with the Claims Program Specialist. The position is permanent and hybrid, with two days per week required in the office. It can be based in Atlanta, Boston, Chicago, Manhattan, Scottsdale, or West Hartford. The stated salary range is $120,000–$160,000; actual salary depends on factors including role scope, complexity, location, and candidate qualifications.

Requirements

Significant commercial insurance claims experience, including hands-on responsibility for complex claims.
Demonstrated experience analyzing coverage under Commercial General Liability and/or Commercial Professional Liability policies.
Strong understanding of policy interpretation, coverage-position development, reservation of rights, and coverage communications.
Substantial experience managing claim files involving litigation, complex coverage issues, or significant exposure.
Experience developing claim strategies, directing investigations, establishing reserves, coordinating with defense counsel, and resolving litigated matters.
Demonstrated ability to train, coach, mentor, or develop Claims Professionals.
Strong written and verbal communication skills, including the ability to explain complex policy language and claims concepts clearly.
Strong presentation and facilitation skills.
Demonstrated ability to build collaborative relationships with Claims Leaders, File Handlers, Legal, Compliance, Quality Assurance, defense counsel, and other stakeholders.
Strong organizational, project-management, and curriculum-development capabilities.

Nice To Haves

Extensive experience handling Commercial General Liability, Employment Practices Liability, Directors and Officers Liability, Miscellaneous Professional Liability, or other Commercial Professional Liability claims.
Experience handling or overseeing both primary and excess claims.
Prior Claims leadership or formal technical-development experience.
Experience managing a team of Claims Professionals and providing technical direction, coaching, and development.
Experience creating and delivering coverage-analysis training to File Handlers and Claims Leaders.
Experience developing onboarding programs, technical curricula, case studies, claim roundtables, or professional-development programs.
Experience identifying team or organizational training needs and implementing targeted learning solutions.
Experience working with brokers, insureds, defense counsel, coverage counsel, underwriting partners, and external vendors.
Experience using claim-quality data, trends, or analytics to identify development opportunities.
Relevant professional designation, such as CPCU, AIC, SCLA, ARM, or equivalent insurance education.
Bachelor’s degree or an equivalent combination of education and relevant experience.

Responsibilities

Develop and deliver training on the interpretation and application of Commercial General Liability and Commercial Professional Liability policies.
Teach consistent coverage-analysis practices, including evaluation of policy language, allegations, damages, defense and indemnity obligations, coverage issues, and coverage communications.
Create practical coverage exercises using policy language, claim scenarios, pleadings, demand letters, and other claim-file materials.
Facilitate coverage workshops, technical roundtables, case studies, and calibration sessions for File Handlers and Claims Leaders.
Develop differentiated learning pathways for new File Handlers, experienced claim professionals, and Claims Leaders.
Partner with Legal, Compliance, Claims Leaders, and coverage subject matter experts to maintain accurate and current training.
Develop and deliver training on claim-file management from initial assessment through resolution, including investigation, documentation, action plans, reserves, diary and inventory management, escalation, coordination, and compliance.
Incorporate lessons from quality-assurance reviews, audits, coverage referrals, litigated matters, and emerging claim trends into training.
Develop job aids, file-review tools, templates, and technical resources to reinforce file-management practices.
Design and deliver training on litigation management and claim resolution, including exposure assessment, defense strategy, counsel oversight, budgeting, settlement evaluation, negotiation, and resolution documentation.
Facilitate case-based discussions to strengthen judgment, negotiation, and strategic decision-making.
Partner with panel counsel and external training providers on specialized litigation and coverage topics.
Personally deliver instructor-led, virtual, and practical training, and translate complex policy, legal, and claims concepts into clear instruction.
Coach and provide feedback to Claims Professionals on coverage analysis, file management, and claim resolution.
Develop facilitator guides, presentation materials, exercises, case studies, job aids, and technical reference materials.
Determine which topics require live instruction and which can be self-paced or on-demand.
Coordinate targeted contributions from Claims AVPs, subject matter experts, panel counsel, and external providers while owning recurring core instruction.
Develop technical learning pathways for less experienced Claims Professionals and support continuing development for experienced File Handlers and Claims Leaders.
Identify opportunities for advanced technical programming, professional designations, continuing education, external courses, and industry partnerships.
Coordinate onboarding and development activities with the Claims Program Specialist to deliver an integrated program.
Incorporate quality-assurance, audit, regulatory, and claim-trend findings into technical training and maintain current, controlled onboarding and development content.

Benefits

Competitive salary and bonus based on personal and company performance.
401(k) with competitive company matching.
Comprehensive health insurance, vision, dental, and flexible spending account plans.
Company-paid group term life, short-term disability, and long-term disability coverage.
Paid parental leave.
Four-week paid sabbatical after every five years of service.
Financial Adoption Assistance and Medical Travel Reimbursement Programs.
Annual reimbursement up to $600 for health club membership or fitness program fees.
Dynamic, creative, and values-driven culture.
Modern and open office spaces with complimentary drinks.