Program Assistant Jobs

About The Position

Requirements

• Must be a U.S. citizen.
• Current Federal employees who have held a GS grade within the past 52 weeks must meet the GS-07 time-in-grade requirement: 52 weeks at GS-06. Relevant SF-50 documentation must be submitted.
• Applicants must meet applicable VA Interchange Agreement eligibility requirements, including at least one year of continuous service in the other merit system; additional eligibility conditions apply to certain VCS and previously selected Competitive DEO employees.
• One year of specialized experience equivalent to at least GS-06, typically in or related to the position, such as clerical or administrative support experience.
• Specialized experience examples include providing administrative support; operating a personal computer and using it to process and analyze data; sorting and processing incoming correspondence; coordinating across units and offices on projects; analyzing workflow and recommending corrections; proofreading documents; notifying others of appointments and meetings; and advising others on processes or procedures.
• Complete all required application steps, including the online assessment.
• Meet applicable background/security investigation requirements and complete the online onboarding process.
• Participate in the seasonal influenza vaccination program as required for VA health care personnel.
• Serve a one-year probationary period or two-year trial period, as applicable.
• No educational substitution is available at this grade level.

Responsibilities

• Provide customer service to staff, patients, family members, and external partners through effective, positive communication; resolve problems and answer questions about program and training requirements.
• Prioritize workload to meet the administrative needs of the Service, demonstrating independence and initiative.
• Provide administrative support at program meetings and notify supervisors of matters discussed or decisions made that affect them.
• Provide administrative and scheduling support to multiple programs within the Service, including MHRRTP, using working knowledge of Social Work Programs.
• Provide technical support for the Service as an ADPAC and PIV sponsor.
• Coordinate with other timekeepers for a large Service with multiple T&Ls.
• Provide coverage for administrative staff.
• Assist with scanning Advance Directives and Living Wills in accordance with VA directives, as well as other necessary documents.
• Develop, preserve, and update documents on Service drives, servers, and secured network locations.
• Gather, systematically manage, and report workload information from data sources for supervisory staff.

Benefits

• Comprehensive federal employee benefits package for employees and their families; specific benefit eligibility depends on position type.