Program Assistant

Veterans Health Administration•Cleveland, OH

10d•Onsite

About The Position

The VA Northeast Ohio Healthcare System is recruiting a Program Assistant to work at the Cleveland VA Wade Park Campus. The position provides administrative management support, scheduling, data analysis and monitoring, operations and procurement/technical support, and reporting for the Service. The incumbent supports multiple programs, including MHRRTP, and works with staff, patients, families, external partners, supervisors, and administrative colleagues. The position is not virtual and follows a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m.

Requirements

Must be a U.S. citizen.
Current Federal employees who have held a GS grade within the past 52 weeks must meet the GS-07 time-in-grade requirement: 52 weeks at GS-06. Relevant SF-50 documentation must be submitted.
Applicants must meet applicable VA Interchange Agreement eligibility requirements, including at least one year of continuous service in the other merit system; additional eligibility conditions apply to certain VCS and previously selected Competitive DEO employees.
One year of specialized experience equivalent to at least GS-06, typically in or related to the position, such as clerical or administrative support experience.
Specialized experience examples include providing administrative support; operating a personal computer and using it to process and analyze data; sorting and processing incoming correspondence; coordinating across units and offices on projects; analyzing workflow and recommending corrections; proofreading documents; notifying others of appointments and meetings; and advising others on processes or procedures.
Complete all required application steps, including the online assessment.
Meet applicable background/security investigation requirements and complete the online onboarding process.
Participate in the seasonal influenza vaccination program as required for VA health care personnel.
Serve a one-year probationary period or two-year trial period, as applicable.
No educational substitution is available at this grade level.

Responsibilities

Provide customer service to staff, patients, family members, and external partners through effective, positive communication; resolve problems and answer questions about program and training requirements.
Prioritize workload to meet the administrative needs of the Service, demonstrating independence and initiative.
Provide administrative support at program meetings and notify supervisors of matters discussed or decisions made that affect them.
Provide administrative and scheduling support to multiple programs within the Service, including MHRRTP, using working knowledge of Social Work Programs.
Provide technical support for the Service as an ADPAC and PIV sponsor.
Coordinate with other timekeepers for a large Service with multiple T&Ls.
Provide coverage for administrative staff.
Assist with scanning Advance Directives and Living Wills in accordance with VA directives, as well as other necessary documents.
Develop, preserve, and update documents on Service drives, servers, and secured network locations.
Gather, systematically manage, and report workload information from data sources for supervisory staff.