Program Assistant

Heluna Health•San Francisco, CA

About The Position

Heluna Health is hiring a temporary, full-time, grant-funded, benefitted Program Assistant for Bridge HIV, a research unit affiliated with the San Francisco Department of Public Health and the University of California San Francisco. The role supports studies of HIV preventive vaccines, pre-exposure prophylaxis (including oral and injectable medications, rectal microbicides, and vaginal rings), and other biomedical HIV and sexually transmitted infection prevention strategies. Employment is provided by Heluna Health. The position is under the direct supervision of the Senior Clinical Research Coordinator and pays $38.03 per hour. The Program Assistant reviews research documentation, supports databases and data collection, enters study data, assists with quality management and audits, and prepares and accounts for participant stipends. The role also coordinates training and events, assists with off-site study activities, and provides administrative support including document management, meeting assistance, reception duties, and supply ordering. The employee participates in team meetings and working groups and may perform other duties as assigned.

Requirements

Demonstrated strong commitment to anti-racism and health equity.
At least 1 year of experience performing general programmatic and/or administrative work.
Strong attention to detail and organizational skills.
Ability to learn, interpret, and follow administrative and departmental policies, complex study protocols, and local and federal laws and regulations.
Proficiency with MS Word, Excel, PowerPoint, and Access, and willingness and ability to learn new computer programs, including REDCap.
Excellent analytical, organizational, administrative, and communication skills.
Sound judgment, troubleshooting skills, and creative problem-solving ability.
Ability to manage multiple assignments and produce materials on tight deadlines.
Ability to take individual initiative and collaborate effectively on teams.
Knowledge of and sensitivity to diverse communities, particularly communities of color and people who identify as gay, lesbian, bisexual, transgender, non-binary, or genderqueer.

Nice To Haves

Experience in a health-related field, particularly HIV/AIDS research, harm reduction, and community-based initiatives.

Responsibilities

Review informed consents, lab results, electronic case report forms, and checklists for accuracy, completion, and protocol compliance, and liaise with the clinical team to make necessary corrections.
Support the development and management of research databases, including REDCap, and data collection systems, including Qualtrics.
Enter study data into electronic databases.
Manage queries from the data management center, identify adverse trends, and assist with addressing trends and providing additional staff training as needed.
Participate in ongoing quality management activities and audits.
Prepare, track, and account for participant monetary stipends.
Schedule and plan trainings and events, including coordinating participant travel, securing meeting space, and addressing audio/visual needs.
Support off-site study activities, including accompanying participants to procedures, couriering lab specimens or study products between locations, and supporting study visits on a mobile van.
Collaborate and cross-train with the Investigator-Driven Studies Program Assistant, including on tasks such as insurance navigation.
Reproduce, file, submit, and organize study forms while maintaining participant confidentiality.
Assist with study maintenance, including requesting medical records, managing off-site storage, and taking team meeting minutes.
Perform receptionist duties and mail- and courier-related tasks, and act as a liaison between the team and internal partners.
Create and maintain Word documents, graphics, and spreadsheets; perform data entry and literature searches; and order supplies in coordination with the Receptionist/Office Manager.
Participate in weekly team and All Staff meetings, assist with facilitating team meetings, and participate in Bridge HIV standing meetings and working groups as needed.
Perform other duties as assigned.