Program Assistant

Old Colony YMCA•Brockton, MA

About The Position

Under the supervision of the Health, Wellness and Program Director, the Program Assistant provides friendly, professional, courteous, and prompt service to YMCA members, clients, and volunteers. The role helps maintain a safe, clean, well-maintained, and welcoming environment. In the absence of a professional staff person, the Program Assistant is directly responsible for the Central Division facility, including parking lot areas, building security, and members’ general well-being. The position supports the organization and promotion of programs and events, shares membership and program information, provides facility tours, and follows emergency procedures. It also helps with fiscal procedures, facility opening and closing, housekeeping, equipment and room setup, and member access and safety. The Program Assistant demonstrates the YMCA’s character values and accepts additional responsibilities as assigned.

Requirements

High school diploma.
Must maintain CPR certification.
Ability to lift up to 100 lbs.
Must be able to walk up and down stairs.

Responsibilities

Assist in organizing, implementing, and promoting assigned programs and special events for teens, adults, families, and active older adults.
Stay informed about current and upcoming programs and events and explain YMCA membership and program information to members and prospective members.
Provide tours to prospective members, explain facility policies and membership rates, and promote programs and memberships.
Follow YMCA emergency procedures, including notifying appropriate professional staff.
Make hourly rounds throughout the building to remain visible and available to members.
Address member requests, comments, and complaints promptly and refer them to a supervisor or appropriate staff member as needed.
Provide backup to Membership Service Desk Staff when needed.
Follow fiscal policies and procedures, including those for petty cash, member registration, and the membership desk.
Collect and safeguard Central Division funds in a timely and appropriate manner.
Help prepare spaces for classes and programs, including clearing space, setting up equipment, moving fans, and cleaning gym floors.
During building rounds, pick up towels from locker rooms and launder them.
Follow facility closing procedures, including securing doors and windows, turning off lights, inspecting and shutting down saunas and steam rooms, securing the pool, and returning used towels to laundry receptacles.
Keep the free weight room (Strength Fitness Center) properly picked up according to the supervisor’s system.
Clean assigned recreation and gym floors using the damp towel method before classes, programs, and special events.
Follow facility opening procedures, including unlocking doors, turning on lights, checking equipment, and checking overall cleanliness.
During inclement weather, shovel and salt or de-ice front and back walks to ensure members have safe access to the Y and parking lots.
Demonstrate the YMCA character values of Caring, Respect, Honesty, and Responsibility.
Accept additional responsibilities as assigned to support YMCA operations and teamwork.