Assistant Program Manager For DMH FSP Recovery And Mental Health Services

Mental Health America of Los Angeles•Palmdale, CA

About The Position

Mental Health America of Los Angeles (MHALA) is seeking an Assistant Program Manager to oversee operations for an interdisciplinary Full Service Partnership (FSP) program serving individuals with mental health needs. The program integrates mental health, housing, employment, health, and wellness services. The role provides direct management of FSP teams and oversight of service quality, compliance, performance, budgets, billing, and reporting. The position reports to the Assistant Director of Adult Team Services and provides direct supervision to clinical and non-clinical staff. This is a 35-hour-per-week position. Hourly compensation is $35 for non-waivered or non-licensed candidates, $37 for ASW/MFT/APCC candidates, and $40–$41 for LCSW/LMFT/LPCC candidates. Actual compensation depends on experience and other factors permitted by law. MHALA describes its culture as collaborative and team-oriented, encourages self-care and work/life balance, and offers a competitive salary and full benefits package, including an employee assistance program and generous paid time off.

Requirements

Three years of experience providing direct services in a nonprofit social service agency to people experiencing mental health needs, physical health problems, substance use problems, poverty, and homelessness.
Strong facilitation, written communication, and interpersonal skills, including the ability to work across regions, programs, and roles.
Excellent verbal and written communication, tact, diplomacy, relationship-building, and communication skills in individual and group settings.
Outstanding team-building and facilitation skills, including the ability to build consensus and seek input.
Excellent understanding of and experience managing boundaries with staff and members.
Ability to handle complex crisis situations.
Ability to supervise diverse staff with a wide range of skills, abilities, and professional competencies.
Knowledge of community resources and experience building community relationships.
Proficiency with Microsoft Word, Excel, and Outlook.
Flexible work schedule, including some evenings or weekends when necessary.
Current Class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, and eligibility for coverage under MHALA’s liability insurance are conditions of employment.
TB clearance and annual retesting are conditions of continued employment.
Provide employment verification directly from three past employers within the most recent seven-year period.

Nice To Haves

Experience with Department of Mental Health, Medi-Cal, and Full Service Partnership programs is highly valued but not required.
Previous budgeting experience preferred.

Responsibilities

Provide general oversight of department service activities and direct supervision to clinical and non-clinical staff.
Manage FSP program teams to ensure excellent member/client care and compliance with Los Angeles County Department of Mental Health and MHALA standards.
Coordinate and lead staff meetings, case conferences, and other internal meetings; attend external meetings as needed or required by funding sources.
Provide staff with ongoing direction, support, training, and team building.
Ensure program teams meet budget and billing goals in alignment with funding streams and fiscal targets; meet individual and team productivity billing goals.
Ensure timely and accurate data reporting.
Ensure services are appropriate, integrated, and respectful of member needs and choices.
Oversee, monitor, and analyze program performance goals outlined in the DMH Program Service Exhibit for FSP-ICM.
Establish and maintain partnerships with community resources to address member/client needs.
Partner with the Assistant Director on recruiting, hiring, training, and mentoring staff.
Collaborate with other Program Managers and agency leadership on strategic initiatives and maintain effective relationships with other agency departments.
Promote transparent, open communication and staff input; communicate agency and program direction and address staff questions and concerns.
Partner with the Assistant Director on employee-related matters, including employee relations.
Conduct ongoing quality assurance checks of member files and ensure notes and data collection are complete, timely, and accurate.
Partner with the Assistant Director to ensure staff training and competencies are completed.
Perform other duties as assigned.