Assistant Program Manager For DMH FSP Recovery And Mental Health Services

Mental Health America of Los Angeles•Lancaster, CA

About The Position

The Assistant Program Manager provides direct supervision and leadership to interdisciplinary Full Service Partnership (FSP) teams delivering recovery-oriented psychosocial rehabilitation services. Under the general supervision of the Program Manager, the role supports day-to-day program operations, staff development, service quality, compliance, and program outcomes. The position ensures services are integrated, respectful of members’ needs and choices, and aligned with members’ goals and MHALA’s Recovery values. The Assistant Program Manager oversees team activities, documentation, enrollments and exits, quality assurance, data reporting, billing and productivity, and budget-related service decisions. The role collaborates with the Program Manager, agency leadership, staff, members, community partners, landlords, and other service agencies. It also provides secondary on-call services and leadership when the Program Manager is unavailable. This is a full-time position with a 35-hour workweek. The schedule may include some nights, weekends, and holidays. Compensation is $36–$37 per hour for non-licensed candidates, $38–$39 per hour for ASW/APCC/AMFT candidates, and $43–$44 per hour for LCSW/LPCC/LMFT candidates. Actual compensation depends on experience and other factors permitted by law.

Requirements

At least 2 years of experience providing psychosocial rehabilitative services to a disabled population.
Ability to provide supervision and leadership to diverse staff with a broad range of skills, abilities, and professional competencies.
Basic English writing skills and basic computer skills.
Strong organization and attention to detail, with the ability to prioritize and manage multiple projects while maintaining productivity.
Knowledge of community resources.
Proficiency with Microsoft Word, Excel, and Outlook.
Ability to track and interpret complex program-services and budget data.
Willingness to become LPS designated to write 5150 holds for members when needed, if an LVN, RN, or licensed clinician.
Flexible availability that includes some nights, weekends, and holidays.
At least 3 years of driving history, a current Class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, and eligibility for MHALA liability insurance; these are conditions of employment.
TB clearance and annual retesting; these are conditions of employment.
Employment verification directly from three past employers within the most recent 7-year period.

Nice To Haves

Bachelor’s degree in a human service or related field, or certification in a mental health specialty.
Experience in a supervisory or leadership role.
Valid CPR certificate.

Responsibilities

Manage FSP program teams and ensure quality care and services, compliance with Los Angeles County Department of Mental Health and MHALA standards, and alignment with program funding requirements.
Oversee day-to-day program operations and provide daily direction and support to staff delivering services.
Delegate tasks and directly supervise team members, supporting high-quality, recovery-oriented services.
Coordinate and lead staff meetings, case conferences, and other internal meetings; attend external meetings as needed.
Provide staff direction, support, training, coaching, team building, and guidance on documentation standards and technical assistance.
Partner with the Program Manager on employee matters, including recruitment, hiring, supervision, training, evaluation, rewards, discipline, and termination of assigned staff in accordance with policy and law.
Monitor program budgets, billing and productivity goals, funding streams, fiscal targets, and program outcomes; assist with budget and outcome tracking.
Ensure timely and accurate data reporting and prepare and submit data-quality and outcomes reports as assigned.
Oversee quality assurance checks of member files and review and audit recovery plans, progress notes, and other program documentation.
Ensure recovery plans identify each member’s personal needs and goals, and monitor completion of those plans.
Oversee member enrollments and exits, ensuring services reflect member goals and agency Recovery values and comply with funder and audit requirements.
Ensure services are appropriate, integrated, and delivered with respect for members’ needs and choices.
Mediate and advocate for members seeking or maintaining housing, healthcare benefits, entitlements, and other supports.
Establish and maintain community partnerships and referral networks for housing, education, employment, psychiatric care, and other support services.
Work with landlords and property management companies to create housing opportunities through advocacy, information, and education.
Keep current on technical and administrative changes to housing programs and their requirements.
Collaborate with other Program Managers and agency leaders on strategic initiatives and maintain productive relationships with other departments.
Communicate strategic direction and relevant information to staff, encourage transparent communication and team input, and address staff questions and concerns.
Report program trends, needs, and emergent staff, team, or participant issues to the Program Manager and help develop solution-focused responses.
Represent MHALA in meetings and with community partners, and disseminate relevant information to the team in a timely manner.
Provide leadership and guidance when the Program Manager is unavailable.
Provide secondary on-call services.
Perform other duties as assigned.