Assistant Program Manager For DMH FSP Recovery And Mental Health Services

Mental Health America of Los Angeles•Lancaster, CA

5d•$36 - $44

About The Position

Under the general supervision of the Program Manager, the Assistant Program Manager provides direct supervision and leadership to interdisciplinary Full Service Partnership (FSP) program team members during program and service activities. The role supports psychosocial rehabilitation and recovery-oriented services, with secondary on-call responsibilities. In collaboration with and under the direction of the Program Manager, the Assistant Program Manager oversees day-to-day program operations and guides the team in delivering high-quality services that respect members’ needs, choices, and goals. The role also supports compliance with Los Angeles County Department of Mental Health (DMH), funding-source, audit, and MHALA requirements, as well as program performance and fiscal goals. The Assistant Program Manager coordinates staff and case conference meetings; supports staff through direction, supervision, training, coaching, and team building; and works with the Program Manager on employee matters, hiring, performance management, and staff development. The role monitors documentation, recovery plans, progress notes, data reporting, outcomes, billing, and budget performance. It also assists members in accessing and maintaining housing, healthcare benefits, entitlements, and other supports through advocacy and coordination with community resources, landlords, property managers, and service agencies. The position represents MHALA in internal and external meetings and partnerships, shares relevant information with the team, and provides leadership when the Program Manager is unavailable. The role requires a flexible schedule that may include nights, weekends, and holidays. MHALA describes its culture as team-oriented, supportive of self-care and work/life balance, and offers a 35-hour workweek, competitive pay, and a full benefits package.

Requirements

At least 2 years of experience providing psychosocial rehabilitative services to a disabled population.
Demonstrated ability to provide supervision and leadership to diverse staff with a wide range of skills, abilities, and professional competencies.
Flexible work schedule that includes some nights, weekends, and holidays.
Good basic English writing skills and computer skills; highly organized.
Knowledge of community resources.
Proficiency with Microsoft Word, Excel, and Outlook.
Ability to track and interpret complex program-services and budget data.
Detail-oriented, with the ability to prioritize and manage multiple projects without losing productivity.
At least 3 years of driving history, a current Class C driver’s license, a vehicle for transportation, valid automobile insurance, and eligibility for MHALA liability insurance; these are conditions of employment.
TB clearance and annual retesting are conditions of employment.
Employment verification directly from three past employers within the most recent 7-year period.
Willingness to become LPS designated to write 5150 holds for members when needed, if an LVN, RN, or licensed clinician.

Nice To Haves

Bachelor’s degree in a human service or related field, or certification in a mental health specialty.
Experience in a supervisory or leadership role.
Valid CPR certificate.

Responsibilities

Provide direct management to FSP program teams and ensure quality member services and compliance with DMH and MHALA standards.
Coordinate and lead staff meetings, case conferences, and other internal meetings.
Provide staff direction, support, training, team building, coaching, and supervision.
Attend external meetings as needed by MHALA and funding sources; represent the agency in meetings and with community partners.
Monitor program budgets, billing, productivity, fiscal goals, and timely, accurate data reporting.
Ensure services are appropriate, integrated, and respectful of members’ needs and choices.
Oversee and analyze program performance goals in the DMH Program Service Exhibit for the FSP-ICM.
Establish and maintain community-resource partnerships that benefit members.
Collaborate with other program managers and agency leadership on strategic initiatives and cross-department relationships.
Support transparent communication and relay agency and program direction to staff, addressing questions and concerns.
Partner with the Program Manager on employee relations and other employee-related matters.
Conduct ongoing quality assurance checks of member files and ensure documentation and data are complete, timely, and accurate.
Partner with the Program Manager to ensure staff training and competencies are completed.
Oversee day-to-day program operations and provide daily guidance to the service-delivery team.
Delegate daily tasks and directly supervise staff to support high-quality recovery-oriented services.
Report trends and program needs to the Program Manager and help address service-quality and staff-development needs.
Oversee member enrollments and exits in a manner consistent with member goals, agency recovery values, and funder and audit requirements.
Assist the Program Manager with tracking outcomes and maintaining the program budget.
Recruit, hire, supervise, train, direct, evaluate, reward, discipline, and terminate assigned staff in accordance with policy and applicable laws and regulations, in collaboration with and under the Program Manager’s direction.
Review and audit recovery plans and progress notes.
Provide the Program Manager with timely information and solution-focused responses to emergent staff, team, or participant issues.
Use knowledge of the program budget to help guide team service decisions.
Monitor completion of recovery plans identifying each member’s needs and goals.
Mediate and advocate for members seeking or maintaining housing, healthcare benefits, entitlements, and related supports.
Oversee staff documentation standards, coach staff to correct errors, and recommend or provide technical assistance.
Disseminate relevant information to the team in a timely manner.
Prepare and submit data-quality and outcomes reports as assigned by the Program Manager.
Work with landlords and property management companies to develop housing opportunities through advocacy, information, and education; stay current on housing-program changes and requirements.
Network with mainstream service agencies to share resources, develop programs, solve common problems, and maintain referral relationships for education, employment, psychiatric, and other support services.
Provide leadership and guidance when the Program Manager is unavailable.