Assistant Program Manager For DMH FSP Recovery And Mental Health Services

Mental Health America of Los Angeles•Palmdale, CA

10d•$35 - $41

About The Position

Mental Health America of Los Angeles (MHALA) is hiring an Assistant Program Manager to oversee the operations of an interdisciplinary Full Service Partnership (FSP) program serving individuals with mental health needs. Under the general supervision of the Assistant Director of Adult Team Services, the role manages program teams and supports integrated services that link members to mental health, housing, employment, health, and wellness resources. The position provides direct supervision to clinical and non-clinical staff and general oversight of department service activities. The Assistant Program Manager ensures high-quality services and compliance with Los Angeles County Department of Mental Health and MHALA standards. The role supports staff through direction, training, team building, and supervision; monitors program performance, billing, budgets, data reporting, and file quality; and develops community partnerships. The position also works with the Assistant Director and agency leadership on staffing, employee matters, training, and strategic initiatives. The role is 35 hours per week. Compensation is $35.00 per hour for non-waivered or non-licensed candidates, $37.00 per hour for ASW/MFT/APCC candidates, and $40.00–$41.00 per hour for LCSW/LMFT/LPCC candidates. Actual compensation depends on experience and other factors permitted by law. MHALA describes its culture as emphasizing communication, collaboration, transparency, work/life balance, self-care, diversity, and opportunities for growth. The agency offers a competitive salary and full benefits package, including an employee assistance program and generous paid time off.

Requirements

Three years of experience in a nonprofit social service agency providing direct services to members experiencing mental health needs, physical health problems, substance use problems, poverty, and homelessness.
Strong facilitation, written communication, and interpersonal skills, with the ability to work across regions, programs, and roles.
Excellent verbal and written communication, tact and diplomacy, relationship-building skills, and the ability to communicate articulately and effectively individually and in groups.
Outstanding team-building and facilitation skills, including the ability to build consensus and seek input.
Excellent understanding of and experience managing boundaries with staff and members.
Ability to handle complex crisis situations.
Ability to supervise diverse staff with a wide range of skills, abilities, and professional competencies.
Knowledge of community resources and experience building community relationships.
Proficiency with computer applications such as Microsoft Word, Excel, and Outlook.
Flexible work schedule, including some evenings or weekends when necessary.
Current Class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, and eligibility for coverage under MHALA’s liability insurance; these are conditions of employment.
TB clearance and annual retesting; these are conditions of continued employment.
Employment verification directly from three past employers within the most recent seven-year period.

Nice To Haves

Experience with Department of Mental Health (DMH), Medi-Cal, and Full Service Partnership (FSP) programs is highly valued but not required.
Previous budgeting experience is preferred.

Responsibilities

Provide direct management to Full Service Partnership (FSP) program teams, ensuring excellent care and services for members/clients and compliance with Los Angeles County Department of Mental Health (DMH) and MHALA standards.
Coordinate and lead staff meetings, case conference meetings, and other internal meetings.
Provide ongoing direction, support, training, and team building to staff.
Attend external meetings as needed by MHALA and required funding sources.
Ensure program teams meet budget and billing goals consistent with funding streams and fiscal goals; ensure timely and accurate data reporting; and meet individual and team productivity billing goals.
Ensure services are appropriate, integrated, and delivered with respect for members’ needs and choices.
Oversee, monitor, and analyze program performance goals outlined in the DMH Program Service Exhibit for the FSP-ICM.
Establish and maintain partnerships with community resources that benefit member/client needs.
Partner with the Assistant Director on recruiting, hiring, training, and mentoring new staff.
Partner with other Program Managers and leadership on agency-wide strategic program initiatives and collaborative relationships with other agency departments.
Foster transparent, open, and direct communication; ensure team-member input; and communicate agency and program strategic direction to department staff, addressing questions and concerns.
Partner with the Assistant Director on employee-related matters, including employee relations.
Conduct ongoing quality assurance checks of member files and ensure notes and data collection are complete, timely, and accurate.
Partner with the Assistant Director to ensure staff training and competencies are completed.
Perform other duties as assigned.