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Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Sylva, NC
•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. The role assists pharmacists under direct supervision and in accordance with state and federal regulations and company policies. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions, while providing a distinctive customer experience. Walgreens offers an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy technician knowledge and prepare participants for PTCB certification. Technicians earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is otherwise required for promotion to senior technician. The position also supports pharmacy operations, prescription processing, inventory management, clerical work, clinical services, and relationships with the local medical community. Training and continuing education are part of the role. The schedule must be flexible and may include evenings and weekends.

Requirements

  • Fluency in reading, writing, and speaking English, except in Puerto Rico.
  • Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

  • Six months of experience in a retail environment.
  • Prior work experience with Walgreens.
  • Good math skills for accurately counting, measuring, and weighing medications.
  • Good computer skills.
  • Knowledge of store inventory control.
  • PTCB certification.

Responsibilities

  • Assist the pharmacist under direct supervision and in accordance with applicable regulations and company policies.
  • Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
  • If PTCB certified, assist with and coach pharmacy technicians in pharmacy system operations and cashiers in pharmacy cash register operations.
  • Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer service best practices.
  • Build strong relationships with valuable customers and maintain respectful relationships with coworkers.
  • Enter patient and drug information, retrieve, count and pour medications, verify medicines, check for possible interactions, and assist with pharmacy workflow.
  • Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
  • Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
  • Register sales on the assigned cash register, handle cash as required, and assist customers in locating over-the-counter products.
  • Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
  • Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
  • Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
  • Assist the pharmacist with clinical services, including collection and proper labeling of blood or urine samples when required, and help coordinate services with Walgreens healthcare clinics and external providers.
  • Help maintain relationships with local medical professionals and organizations through provider outreach and detailing.
  • Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
  • Complete assigned special tasks and other duties.
  • Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
  • Attend requested training, earn continuing education credits, and maintain current healthcare and pharmacy knowledge and skills.

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