Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Warren, MI

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and support progress toward Pharmacy Technician Certification Board (PTCB) certification. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists in pharmacy practice and department operations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while providing a distinctive customer experience. Technicians who are PTCB certified may also assist with and coach pharmacy technicians and cashiers in pharmacy system and register operations.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills, including the ability to count, measure, and weigh medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model Walgreens customer-service practices.
Build relationships with valuable customers and help customers locate over-the-counter products.
Assist the pharmacist in pharmacy practice in accordance with state, federal, and company policies, and comply with the Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist and follow company policies and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and operate the assigned cash register.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection procedures and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
As needed, assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist in maintaining relationships with local medical providers and community organizations through outreach and provider detailing.
Keep the Pharmacy Department supplied, clean, neat, and orderly.
Follow company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.