Pharmacy Technician

CVS Health•Bossier City, LA

12d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and excellent patient service. They follow company standard operating procedures and pharmacy workflow across production, pickup, drive-thru, and drop-off workstations. Technicians are often patients’ first point of contact and are expected to provide compassionate, personalized service, contribute to a safe and inclusive team culture, and communicate effectively with patients and colleagues. Technicians complete a company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are satisfied, the Pharmacy Manager may restrict assigned duties. Depending on state law and required training, the role may include supporting immunizations, point-of-care testing, and offsite clinics. Technicians may also obtain additional training and licensure to prepare and administer vaccines. The role requires predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when needed. It involves extended periods standing or moving, handling and lifting items, reaching, repetitive finger movements, stooping, and visually inspecting small details. The position is full-time, with an anticipated 40 hours per week. The typical pay range is $16.00–$24.00 per hour, depending on factors such as experience, education, and geography.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements for age, education, and licensure or certification.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Attend work regularly and predictably, including nights and weekends.
Demonstrate attention and focus, including the ability to concentrate on tasks and pivot quickly between tasks.
Provide friendly customer service, understand patient reactions, and respond appropriately.
Use verbal and written communication and active listening effectively with patients and colleagues.
Use basic mathematical reasoning for prescription quantities, days’ supply, and bottle calculations.
Resolve challenging patient or colleague interactions by selecting an appropriate course of action.
Meet the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger work; maintaining close visual acuity; and occasionally lifting or exerting up to 20 pounds.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures and pharmacy workflow procedures at each workstation to support safe and accurate prescription fulfillment.
Support pharmacists in managing and improving patient health and contribute to smooth pharmacy operations.
Provide empathetic, personalized service to patients at pickup, drive-thru, and over the phone; help resolve or escalate patient problems.
Offer immunizations and other services to patients where permitted and appropriate.
Complete basic inventory tasks as allowed by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Follow applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Complete required company training and applicable state registration, licensing, and certification requirements.
Where permitted and properly trained, support additional patient health services such as immunizations, point-of-care testing, and offsite clinics.
For technician immunizer duties, complete additional licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and remain flexible to support business and scheduling needs, including working shifts at other market stores when needed.
Seek opportunities to expand clinical and technical knowledge, be receptive to feedback, and contribute to a positive, safe, inclusive, and engaging team.
Confirm prescription information and label accuracy; use mathematical reasoning to determine quantities and days’ supply; and identify and resolve challenging patient or colleague interactions.
Complete other tasks as directed by a Supervisor or Manager.