Pharmacy Technician

CVS Health • Petaluma, CA

12d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail stores. They help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians are often the first point of contact for patients and customers and work according to company standard operating procedures, best practices, and effective communication practices. They are expected to demonstrate genuine care and contribute to a safe and inclusive culture.

After starting in the role, Technicians must complete a company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed. Depending on state law and required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technicians who support immunizations must complete additional requirements and may prepare and administer vaccines, educate and refer patients, respond to adverse reactions, document patient information, and manage vaccine supplies.

This full-time role requires regular and predictable attendance, including nights and weekends, and flexibility to work in the home store or travel to other stores in the market as business needs require. The position involves extended periods of standing, frequent reaching and handling of items, repetitive finger movements, close visual work, and occasional lifting of up to 20 pounds. The anticipated schedule is 40 hours per week. The typical pay range is $20.31–$30.31 per hour; actual pay depends on factors including experience, education, and geography.

The full-time position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
• If the state board does not set a minimum age, be at least 16 years old.
• If the state board does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required company training within the designated timeframe.
• Have the ability to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
• Demonstrate customer-service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Use verbal and written communication and active listening effectively with patients and colleagues.
• Use math to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging interactions and choose an appropriate course of action.
• Meet the physical demands of the position, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; precision control; and close visual acuity.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert a negligible amount of force to move objects.
• Communicate spoken instructions accurately and receive detailed information through oral communication.
• Have regular and predictable attendance, including nights and weekends.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to help Pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete permitted inventory activities as directed, including putting away medication deliveries and completing cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when allowed by law and supported by required training and certification.
• When supporting immunizations, complete additional licensure and training requirements; prepare and administer vaccines as authorized; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and collect patient information and document it; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, perform related calculations, and address patient or colleague problems using appropriate judgment.
• Perform physical tasks including standing, lifting, scanning, bagging, reaching, stooping, and handling items with close visual attention.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues and their families, subject to eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED