Pharmacy Technician

CVS Health•South Bend, IN

12d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and policies, and contribute to a safe, inclusive team culture. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied. Where permitted by law and supported by appropriate training and certification, technicians may provide additional patient health services, including immunizations, point-of-care testing, and staffing offsite clinics. Technicians who obtain Technician Immunizer status may help prepare and administer vaccines, educate patients and refer vaccination questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. This role has 32 anticipated weekly hours and is designated full time.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the role.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including the ability to concentrate and pivot quickly between tasks.
Communicate effectively with patients and colleagues, including active listening and accurate exchange of detailed information.
Use mathematical reasoning for prescription calculations, such as tablet quantities and days’ supply.
Be able to identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including extended upright mobility, reaching, repetitive finger movements, stooping, close visual acuity, and lifting or exerting force up to the stated limits.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other market stores for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
If serving as a Technician Immunizer, complete additional licensure and training; support vaccine preparation and administration; educate patients and refer vaccine questions to the pharmacist on duty; monitor and report adverse reactions; collect and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, perform calculations needed for prescription fulfillment, and address challenging patient or colleague interactions appropriately.
Perform the role’s physical tasks, including standing and moving for extended periods, lifting and handling items, reaching, repetitive finger work, adjusting machines, stooping, and visually inspecting small details.
Perform additional tasks as directed by a supervisor or manager.