Pharmacy Technician

CVS Health•Bloomington, IN

12d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and serve as an initial point of contact for patients and customers. Technicians follow company Standard Operating Procedures, pharmacy workflow practices, applicable laws and professional standards, and communicate effectively with patients and colleagues. They are expected to contribute to a safe, inclusive, and compassionate environment and complete the company training program and any state-required registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on state law and additional training and certification, Technicians may support services such as immunizations, point-of-care testing, and offsite clinics. Technician Immunizers may prepare and administer vaccines, educate patients and refer vaccine questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. This is a full-time position with an anticipated 40 hours per week. The stated pay range is $16.50–$25.00 per hour; actual offers depend on factors including experience, education, and geography. Eligible colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Ability to concentrate over time, switch tasks quickly, and verify prescription information and label accuracy.
Ability to provide friendly customer service, recognize and respond appropriately to patients' reactions, and work as part of a team.
Verbal and written communication skills, including active listening and accurately conveying and receiving detailed spoken instructions.
Mathematical reasoning sufficient to calculate quantities such as tablets, days' supply, and bottles needed for prescriptions.
Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
Ability to meet the physical demands of the role, including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; using precision to adjust machines; and performing close-visual-acuity tasks.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert a negligible amount of force to move objects.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, when allowed by law and supported by required training and certification.
Where permissible and qualified as a Technician Immunizer, complete required training and licensure; prepare and administer vaccines; educate patients and refer vaccine questions to the Pharmacist-on-duty; monitor and report adverse reactions; collect and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.