Personal Banker Jobs

About The Position

Requirements

• High school diploma or GED and either one year of experience in a financial institution or six months of experience with Arizona Financial.
• Must register as a Mortgage Loan Originator (MLO) with the Nationwide Mortgage Licensing System and Registry, obtain a unique identifier, and receive required clearance based on an FBI background check before performing MLO duties.
• Knowledge of PC software applications in Windows and Word.
• Ability to type 45 words per minute.
• Ability to read, write, speak, and use proper grammar in English.
• Ability to read, interpret, and analyze written instructions, correspondence, and procedure manuals.
• Ability to write simple business correspondence.
• Ability to communicate verbally in person and by telephone, including discussing sensitive inquiries or complaints and presenting information to groups of members.
• Ability to apply commonsense understanding to problems involving variables in standardized situations.
• Ability to calculate rates, ratios, and percentages.
• Ability to maintain confidentiality and comply with non-disclosure requirements when handling member information.
• Ability to travel independently to departments and branch locations.
• Employees working from home must have business-operational internet and a dedicated workspace.

Responsibilities

• Assist on the teller line and greet members in the lobby, fulfilling Teller and Senior Teller accountabilities.
• Open new accounts, emphasizing services that are in the member’s best interest and support their financial success.
• Process specialty account-opening requests, including trust accounts.
• Maintain in-depth knowledge of non-equity loan options, including personal, share-secured, auto, boat, and recreational vehicle loans.
• Pass the Credit Consultation Certification within three months.
• Process and fund loan applications.
• Establish, develop, and maintain positive consumer member relationships.
• Resolve member problems and complaints promptly to maximize satisfaction.
• Educate members about money-management practices, including managing credit and budgeting, to help reduce financial stress and support their financial goals.
• Provide notary services.
• Complete assigned audits and apply feedback to improve continuously.
• Achieve individual sales goals and contribute to branch success by listening to members, addressing their needs, and explaining relevant product features.
• Discuss additional loan-protection products with members.
• Build rapport and maintain effective interpersonal relationships with a wide variety of people; communicate confidently with members.
• Use consultative sales techniques, including analysis of credit profiles and account history, to recommend appropriate account and lending services.
• Complete service calls and other outbound calling efforts; calls may be evaluated and recorded.
• Understand available offerings and provide referrals to business partners, including Elavon, Arizona Group, and Member’s Auto Center.
• Perform other job-related duties as assigned.