Personal Banker

Careers@C&N • Mansfield, PA

12d

About The Position

C&N is seeking a relationship-focused banking professional to build lasting customer relationships and provide personalized financial solutions and exceptional service. The Personal Banker helps customers open accounts, explore lending options, use digital banking services, and identify products that meet their needs. The role also supports business development and works collaboratively with teammates to create meaningful customer experiences.

The position includes opening consumer and business deposit accounts, assisting with digital banking, identifying consumer lending opportunities, originating eligible loan applications, and guiding customers through the lending process. The Personal Banker also supports branch business development and teller transactions, while following bank policies, procedures, and regulatory requirements.

Requirements

• High school diploma or GED and 2–4 years of previous related experience in a customer service setting, preferably in a banking environment, or an equivalent combination of education and experience.
• Customer service, relationship-building, sales, and business development abilities.
• Strong communication, active listening, attention to detail, technical, multitasking, problem-solving, collaboration, and teamwork skills.
• NMLS certification within one year of employment.

Nice To Haves

• Previous customer service experience in a banking environment.

Responsibilities

• Build and strengthen customer relationships by providing personalized service, educating customers about C&N products and services, and delivering an exceptional banking experience.
• Open consumer and business deposit accounts, assist with digital banking solutions, and recommend products and services that align with customers’ financial needs and goals.
• Identify lending opportunities, assist customers with consumer loan products, originate eligible loan applications, and guide customers through the lending process.
• Support branch business development by building community relationships, participating in outreach activities, and collaborating with business partners to identify referral opportunities.
• Provide support with teller transactions and branch operations as needed while maintaining compliance with bank policies, procedures, and regulatory requirements.

Benefits

• Generous vacation, personal, sick, family sick, and community service leave.
• 401(k) plan with pre-tax and Roth contribution options and a safe harbor match.
• Employee Stock Ownership Plan (ESOP).
• Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
• Employer-paid life and disability insurance.
• Additional voluntary insurance coverages.
• Education and development programs and ongoing support for personal and professional growth.
• Competitive rewards and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED