Bilingual Personal Banker

First National Bank Texas•Houston, TX

12d

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service in a high-volume sales environment, including receiving and paying cash. The role evaluates new and existing customer relationships to offer appropriate bank products and services and serves a diverse customer base, including a large Spanish-speaking population. The position follows established bank policies and supervisory direction and is accountable for monthly new-account production assigned by upper management. Approval limits are based on established authority levels. Regular, predictable attendance and punctuality are required.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Ability to work effectively with coworkers in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide customer service, including receiving and paying cash.
Evaluate customer relationships and offer bank products and services to new and existing account holders.
Follow established bank policies and supervisor direction.
Meet assigned monthly new-account production goals.
Participate in an active sales environment, which may include in-store aisle prospecting.
Process deposits and cash payouts according to bank procedures; record transactions accurately and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash and identification carefully to guard against counterfeit currency, checks, and identification.
Enter transactions into a computer and issue customer receipts.
Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including Spanish-speaking customers.
Perform other bank-related tasks requested by supervisors.
Maintain regular and predictable attendance and punctuality.