Bilingual Personal Banker

First National Bank Texas•Springdale, AR

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service while receiving and paying cash in a high-volume sales environment. The role evaluates relationships with new and existing account holders to offer bank products and services, follows established bank policies and supervisory direction, and is accountable for meeting monthly new-account production assigned by upper management. The position may involve in-store aisle prospecting and serving a diverse customer base, including a large Spanish-speaking population. The banker processes deposits and withdrawals, accurately records transactions, and balances daily operations. Duties also include verifying cash and checks, checking endorsements, examining cash and identification for counterfeits, entering transactions and issuing receipts, preparing money orders and cashier’s checks, processing bank-to-bank and Western Union wires, handling cash advances, and selling certificates of deposit. The position requires regular and punctual attendance. Approval limits are based on established authority levels, and schedules are based on business needs and may change.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or current high school attendance.
Ability to communicate clearly and professionally in both Spanish and English.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to work effectively with coworkers in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide customer service while receiving and paying cash in a high-volume sales environment.
Evaluate new and existing customer relationships and offer bank products and services.
Follow established bank policies and supervisory direction.
Meet monthly new-account production goals assigned by upper management.
Participate in active sales activities, which may include in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures; accurately record transactions and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash and identification to guard against counterfeit currency and checks and fraudulent identification.
Enter transactions into a computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable, and punctual attendance.