Bilingual Personal Banker

First National Bank Texas•Donna, TX

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service in a high-volume sales environment, including receiving and paying cash. The role evaluates relationships with new and existing account holders to identify and offer appropriate bank products and services. The banker follows established bank policies and supervisor direction, and is accountable for assigned monthly new-account production goals. The position may involve in-store aisle prospecting and serving a diverse customer base, including a large Spanish-speaking population. The banker processes deposits and payouts accurately, balances daily operations, verifies cash and checks, reviews endorsements, and carefully examines cash and identification to guard against counterfeit items. The role also includes entering transactions and issuing receipts; selling and preparing money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit; processing Western Union wires and cash advances; and cross-selling bank services and products. Regular, predictable attendance and punctuality are required. Approval limits are based on established authority levels. The employee may perform other bank-related tasks requested by supervisors.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to get along with coworkers and work effectively in a team environment.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide exceptional customer service while receiving and paying cash in a high-volume sales environment.
Evaluate customer relationships with new and existing account holders and offer bank products and services.
Follow established bank policies and supervisor direction.
Meet assigned monthly new-account production goals.
Participate in active sales activities, which may include in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures, accurately record transactions, and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash and identification carefully to guard against counterfeit items.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable attendance and punctuality.