Bilingual Personal Banker

First National Bank Texas•Edinburg, TX

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service involving cash receipt and payment in a high-volume sales environment. The role evaluates new and existing customer relationships to offer bank products and services, supports personal monthly new-account production goals, and serves a diverse customer base, including a large Spanish-speaking population. The position follows bank policies and supervisor direction, with approval limits set by established authority levels. The role involves processing deposits and withdrawals, accurately recording transactions, balancing daily operations, verifying cash, checks, endorsements, and identification, and entering transactions into a computer. The banker also prepares and sells money orders, cashier’s checks, bank-to-bank wires, certificates of deposit, Western Union wires, and cash advances. The position may involve in-store aisle prospecting and requires regular, predictable attendance and punctuality. Schedules are based on business needs and may change.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to get along with coworkers and work effectively in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 lbs.

Nice To Haves

Six months of work experience in a retail or customer service environment.

Responsibilities

Provide exceptional customer service while receiving and paying cash in a high-volume sales environment.
Evaluate new and existing customer relationships to offer bank products and services.
Follow established bank policies and supervisor direction.
Meet monthly new-account production goals assigned by upper management.
Participate in an active sales environment, which may include in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures, accurately record transactions, and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check for endorsements.
Examine cash carefully and guard against counterfeit checks and identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other tasks requested by supervisors as they relate to the bank and its functions.
Maintain regular and predictable attendance and punctuality.