Bilingual Personal Banker

First National Bank Texas•Mesquite, TX

11d

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service while handling cash in a high-volume sales environment. The role evaluates relationships with new and existing account holders to offer bank products and services, supports a diverse customer base that includes a large Spanish-speaking population, and follows established bank policies and supervisor direction. The banker is accountable for achieving monthly new-account production goals assigned by upper management and participates in active sales, which may include prospecting in store aisles. The position processes deposits and payments, verifies cash and checks, enters transactions into the computer, issues receipts, and balances daily operations. It also involves selling and preparing money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit, as well as processing Western Union wires and cash advances. Regular, predictable attendance and punctuality are required; transaction approval limits are based on established authority levels.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to work effectively with coworkers in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 lbs.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide exceptional customer service while receiving and paying cash in a high-volume sales environment.
Evaluate relationships with new and existing account holders to offer bank products and services.
Follow established bank policies and supervisor direction.
Meet monthly new-account production goals assigned by upper management.
Participate in an active sales environment, which may require in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures; record transactions accurately and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash carefully to guard against counterfeit checks and identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other tasks requested by supervisors as they relate to the bank and its functions.
Maintain regular, predictable attendance and punctuality.