Personal Banker

KeyBank•Cincinnati, OH

13d•Onsite

About The Position

The Personal Banker serves as a trusted advisor to individuals and businesses in the KeyBank community, engaging clients in person and through proactive calling to identify financial needs and provide customized guidance and solutions that support financial wellness. The role focuses on attracting new clients and developing and expanding relationships with existing clients in line with their financial goals. It is a client-first, sales-driven position requiring self-motivation, competitiveness, teamwork, polished communication, and confidence. The Personal Banker opens personal and business accounts and related deposit and lending products, works toward sales and referral goals, and partners with branch teammates and other lines of business to acquire clients and deepen relationships. The role also supports branch operations, including assisting with teller transactions as needed, and follows operational, risk, security, audit, and documentation requirements. Saturday work is required as directed by management. Duties may change or be assigned at any time. Employees are expected to follow KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank. The position is located at a KeyBank branch in Cincinnati, Ohio. It is eligible for a base hourly rate of $20.67–$31.25, with potential incentive compensation, including production, commission, and/or discretionary incentives. The posting refers applicants to a separate benefits list but does not specify particular benefits.

Requirements

High school diploma, GED, or equivalent business experience.
At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of sales and client service techniques, including tele-consulting, outside calling, prospecting, and networking.
Demonstrated experience influencing business partners and leveraging centers of influence.
Working knowledge of PCs, MS Windows, and Office products such as Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web-based browsing, and ability to educate clients about KeyBank digital platforms and capabilities.
Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
Ability to handle cash transactions accurately and efficiently.
Strong communication, time-management, relationship-building, judgment, work ethic, and integrity.

Nice To Haves

Bachelor's degree.
Experience interacting with small business clients, overcoming objections, and asking fact-finding questions to be helpful.
Notary license.

Responsibilities

Provide a strong client experience and be present with clients and teammates.
Listen for financial wellness opportunities in in-person and phone conversations and provide customized recommendations.
Meet individual activity, behavior, sales, referral, and outcome goals.
Open personal and business accounts and offer relevant deposit and lending products, including consumer checking, small business accounts, home equity, unsecured lending, and certificates of deposit.
Build partnerships with branch teammates and other lines of business to attract clients and deepen existing relationships.
Manage internal and external centers of influence and referral relationships.
Follow operational, risk, security, and audit policies and procedures, including documenting client interactions appropriately.
Support branch operations, including helping with client transactions on the Teller line as needed.
Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
Work on Saturdays as directed by management.
Perform other assigned duties and comply with KeyBank policies, procedures, values, and Code of Conduct.
Routinely and frequently operate a motor vehicle with a valid driver's license.