Personal Banker I

First Bank•Mooresville, NC

12d

About The Position

The Personal Banker I ensures customers’ needs are met by conducting thorough financial needs assessments and recommending appropriate products and services for their immediate and future financial needs. Under direct supervision, this role generates leads, builds new customer relationships, maintains existing relationships, and delivers a clear, straightforward customer experience through service and sales. The role combines Personal Banker and Service Representative functions, providing transactional support and account services while supporting customer satisfaction and branch goals. The position is based on 1 to 3 years of banking experience, previous Teller experience, experience in a customer-contact or sales position, or equivalent. The Personal Banker I opens personal and business accounts, prepares related documentation, processes personal loan applications, and assists customers with inquiries and requests. The role supports branch operations, follows applicable security, regulatory, and compliance procedures, and may support multiple branch locations as needed. The work takes place in a professional office with standard office equipment. The role requires customer interaction in person and by telephone, as well as the ability to stand, walk, sit, and use hands and fingers. A valid driver’s license is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
1 to 3 years of banking experience, previous Teller experience, experience in a customer-contact or sales position, or equivalent.
Work-related experience may include reception or secretarial duties in a business environment.
Business- or financial-industry-related education or training, whether through in-house training, formal education, or financial-industry curriculum.
Intermediate knowledge of bank operations, products and services, related state and federal laws and regulations, and bank operational policies and procedures.
Excellent organizational and time-management skills, with the ability to work with minimal supervision.
Intermediate skills in computer terminal and personal computer operation, mainframe computer systems, word processing, spreadsheet, and specialty software programs.
Exceptional verbal, written, and interpersonal communication skills; ability to apply common sense to carry out instructions and instruct personnel.
Valid driver’s license.
Ability to stand, walk, sit, and use hands and fingers; vision, hearing, speech, dexterity, and visual concentration are required.
Ability to work the hours and days required to complete essential functions as scheduled.
Ability to learn, think, concentrate, exercise self-control, and work in a customer-relations environment.
Attention to detail and ability to work as a team member, interact effectively with coworkers and customers, exercise diplomacy, and use discretion and appropriate judgment.

Responsibilities

Coordinate Personal Banker and Service Representative functions to deliver efficient, accurate, and professional service.
Provide transactional support to the Service Area (Tellers) and perform dual-control functions as applicable.
Open personal and business accounts and prepare related documentation.
Input and close personal loan applications, including DDA lines of credit and credit card applications, and follow required procedures.
Assist customers with requests, complaints, research, and follow-up involving deposit accounts, debit and credit cards, safe deposit boxes, official checks, and other bank products or services.
Process non-post reports, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders, and related branch reports or processes.
Follow branch security procedures, including opening and closing procedures, personnel safety, and Bank procedures.
Interact with customers by telephone and in person; support multiple branch locations as needed.
Generate and maintain profitable customer relationships while meeting and exceeding customers’ financial needs and expectations.
Achieve activity, growth, and customer satisfaction goals.
Conduct outbound calling and needs assessments as assigned by the Bank Manager to generate qualified referrals for other products, channels, and lines of business.
Meet or exceed activity goals, including face-to-face appointments and voice-to-voice calls, to drive sales and referral results.
Apply basic sales skills and product knowledge for deposit and loan products.
Follow operational, regulatory, security, and compliance requirements, directives, and procedures while minimizing losses.
Complete annual compliance courses and adhere to corporate policies, federal and state laws and regulations, including the Bank Secrecy Act and the Anti-Money Laundering Act.
Adhere to Service Excellence standards and perform other duties as required.