Personal Banker

KeyBank • Cooperstown, NY

12d • Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. The role builds client relationships through in-person conversations and proactive calling, identifies financial wellness needs, and recommends customized solutions. The Personal Banker attracts new clients and develops existing relationships in line with clients’ financial goals. This client-first, sales-driven role works as part of a branch team and requires strong communication, teamwork, confidence, and self-motivation.

The position supports branch operations, helps clients with transactions when needed, follows operational and compliance procedures, and participates in branch huddles and debriefs. The role may also involve working Saturdays as directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated ability to influence business partners and leverage centers of influence.
• Working knowledge of PCs, MS Windows, and Office products such as Word and Excel.
• Working knowledge of mobile, app, and web-based digital technology, and ability to educate clients about KeyBank digital platforms and capabilities.
• Strong work ethic, high integrity, and excellent time management.
• Ability to build and nurture client relationships, identify prospective clients, understand client needs, and develop strategies to establish long-term relationships.
• Ability to provide attentive client service, resolve issues promptly, and support a positive banking experience.
• Ability to evaluate financial information, understand clients’ financial health, identify investment opportunities, and recommend strategies.
• Understanding of risks associated with banking operations and client transactions.
• Strong verbal and non-verbal communication skills.
• Ability to handle cash transactions accurately and efficiently.
• Ability to routinely and frequently operate a motor vehicle and hold a valid driver’s license.
• Ability to meet the physical demands of prolonged standing, frequent hand use and reaching, occasional bending and lifting, and lifting items weighing up to 30 pounds.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions.
• Notary license.

Responsibilities

• Create a strong client experience by being present with clients and teammates.
• Identify financial wellness opportunities in client conversations and provide customized recommendations.
• Meet individual activity, behavior, sales, and outcome goals.
• Open personal and business accounts and offer appropriate deposit and lending products.
• Build partnerships with branch teammates and other business partners to acquire clients and deepen existing relationships.
• Manage internal and external centers of influence.
• Follow operational, risk, security, audit, and documentation requirements.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Perform other duties as assigned and comply with KeyBank policies and the Code of Conduct.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Benefits are available for eligible employees; specific benefits are referenced via a link in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED