Branch Relationship Banker (Personal Banker) – Buckeye (AZ)
About The Position
National Bank of Arizona is seeking an experienced Branch Relationship Banker (Personal Banker) for its Buckeye branch. The role provides full-service banking to new and existing customers, with a primary focus on sales and service. It involves building and maintaining strong customer relationships through personalized service, addressing client concerns, referring customers to appropriate bank resources and products, and following up as needed. Duties may also include opening or updating accounts, handling cash transactions, and originating and closing consumer or small business loans. The position requires registration with the National Mortgage Licensing System under the S.A.F.E. Act.
Requirements
- High school diploma or equivalent and at least 1 year of experience in sales, teller work, new accounts, loan processing, or other directly related experience; an equivalent combination of education and experience may qualify.
- Working knowledge of mathematical calculations and standard banking products, services, and transactions.
- Solid knowledge of retail products and services and basic knowledge of consumer lending applications.
- Proven customer service, interpersonal, and verbal and written communication skills.
- Effective selling, cross-selling, and referral skills.
- Solid mathematical, problem-solving, and negotiation skills.
- Strong relationship-building skills.
- Strong attention to detail and time-management skills.
- Proficiency in basic computer skills.
- NMLS registration under the terms of the S.A.F.E. Act.
Nice To Haves
- Previous experience in a financial sales representative-oriented role.
- Bilingual proficiency in English and Spanish.
Responsibilities
- Provide full-service banking services to new and existing branch customers, focusing primarily on sales and service.
- Handle duties that may include opening accounts, consumer loans, and client service issues.
- Resolve client concerns directly or refer clients to another bank department or resource.
- Make appropriate referrals for other bank products and services, including commercial lending products.
- Follow up with clients as needed.
- Perform cash transactions and other customer service duties within the branch as needed.
- Open or update accounts and originate and close consumer or small business loans as needed.
- Resolve customer service issues.
- Establish, expand, and maintain strong customer relationships by providing personalized service focused on each customer's needs.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance starting day one.
- Life and disability insurance.
- Paid parental leave and adoption assistance.
- Health Savings Account, Flexible Spending Account, and dependent care accounts.
- Paid training.
- Paid time off.
- 11 paid federal holidays.
- 401(k) plan with company match.
- Profit sharing.
- Competitive compensation in line with work experience.
- Mental health benefits, including coaching and therapy sessions.
- Tuition reimbursement for qualifying employees.
- Employee Ambassador preferred banking products.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
