Branch Relationship Banker (Personal Banker) - St. Johns (AZ)

Zions Bancorporation • Saint Johns, AZ

2d • Onsite

About The Position

National Bank of Arizona is seeking an experienced Branch Relationship Banker to work in its St. Johns branch. The role provides full-service banking to new and existing customers, with a primary focus on sales and service. It involves developing and maintaining customer relationships through personalized service, addressing client concerns and service issues, and referring customers to other bank departments or products as appropriate. Duties may include opening or updating accounts, cash transactions, and originating and closing consumer or small business loans. The position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act. The schedule is Monday through Friday, 8:00 AM to 5:30 PM, for 40 hours per week.

Requirements

• High school diploma or equivalent and at least 1 year of experience in sales, teller work, new accounts, loan processing, or other directly related experience; an equivalent combination of education and experience may meet the qualifications.
• Working knowledge of mathematical calculations and standard banking products, services, and transactions.
• Solid knowledge of retail products and services and basic knowledge of consumer lending applications.
• Customer service, interpersonal, and verbal and written communication skills.
• Selling, cross-selling, and referral skills.
• Mathematical, problem-solving, and negotiation skills.
• Interpersonal and relationship-building skills.
• Attention to detail and time-management skills.
• Proficiency in basic computer skills.
• NMLS registration under the terms of the S.A.F.E. Act.

Nice To Haves

• Previous experience in a financial sales representative-oriented role.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Provide full-service banking services to new and existing branch customers, focusing on sales and service.
• Resolve client concerns through direct action or by referring clients to resources in another bank department.
• Make appropriate referrals for other bank products and services, including commercial lending products.
• Follow up with clients as needed.
• Perform cash transactions and other customer service duties within the branch, as assigned.
• Open or update accounts, and originate and close consumer or small business loans, as assigned.
• Resolve customer service issues.
• Establish, expand, and maintain customer relationships by providing personalized service focused on each customer's needs.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance starting day one.
• Life and disability insurance.
• Paid parental leave and adoption assistance.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care accounts.
• Paid training.
• Paid time off (PTO) and 11 paid federal holidays.
• 401(k) plan with company match.
• Profit sharing.
• Competitive compensation in line with work experience.
• Mental health benefits, including coaching and therapy sessions.
• Tuition reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED