Branch Relationship Banker (Personal Banker) - Gainey/Scottsdale (AZ)

Zions Bancorporation • Scottsdale, AZ

1d • Onsite

About The Position

National Bank of Arizona is hiring an experienced Branch Relationship Banker for its Gainey/Scottsdale branch. The role provides full-service banking to new and existing customers, with a primary focus on sales and service. The banker builds and maintains customer relationships through extensive, personalized service and helps customers address their financial needs. Duties may include opening or updating accounts, processing cash transactions, originating and closing consumer or small-business loans, addressing client service issues, and referring customers to other bank products, services, or departments. The position requires NMLS registration under the terms of the S.A.F.E. Act.

The schedule is Monday through Friday, 8:30 a.m. to 5:15 p.m., for 40 hours per week.

Requirements

• High school diploma or equivalent and at least 1 year of experience in sales, teller work, new accounts, loan processing, or other directly related experience; an equivalent combination of education and experience may qualify.
• Working knowledge of mathematical calculations and standard banking products, services, and transactions.
• Solid knowledge of retail products and services.
• Basic knowledge of consumer lending applications.
• Proven customer service, interpersonal, and verbal and written communication skills.
• Effective selling, cross-selling, and referral skills.
• Solid mathematical, problem-solving, and negotiation skills.
• Solid interpersonal and relationship-building skills.
• Strong attention to detail and time-management skills.
• Proficiency in basic computer skills.
• National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act.

Nice To Haves

• Previous experience in a financial sales representative-oriented role.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Provide full-service banking services to new and existing branch customers, focusing primarily on sales and service.
• Handle duties that may include opening new accounts, consumer loans, and client service issues.
• Resolve client concerns directly or refer clients to an appropriate bank department.
• Make appropriate referrals for other bank products and services, including commercial lending products.
• Follow up with clients as needed.
• Perform cash transactions and other customer service duties within the branch as needed.
• Open or update accounts and originate and close consumer or small-business loans as needed.
• Resolve customer service issues.
• Establish, expand, and maintain strong customer relationships by providing extensive, personalized service tailored to each customer's needs.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance starting on day one.
• Life and disability insurance.
• Paid parental leave and adoption assistance.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care accounts.
• Paid training.
• Paid time off (PTO) and 11 paid federal holidays.
• 401(k) plan with company match.
• Profit sharing.
• Competitive compensation in line with work experience.
• Mental health benefits, including coaching and therapy sessions.
• Tuition reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED