Branch Relationship Banker (Personal Banker) - Gainey/Scottsdale (AZ)
About The Position
National Bank of Arizona is seeking an experienced Branch Relationship Banker for its Gainey/Scottsdale branch. The role provides full-service banking to new and existing customers, with a primary focus on sales and service. The banker builds and maintains customer relationships through personalized service tailored to each customer’s needs, addresses service concerns, and connects customers with appropriate bank resources and products. Duties may include opening or updating accounts, processing cash transactions, originating and closing consumer or small business loans, and supporting other customer service needs within the branch. The position requires NMLS registration under the terms of the S.A.F.E. Act. The schedule is Monday through Friday, 8:30 AM to 5:15 PM, for 40 hours per week.
Requirements
- High school diploma or equivalent and at least 1 year of experience in sales, teller work, new accounts, loan processing, or other directly related experience; an equivalent combination of education and experience may meet qualifications.
- Working knowledge of mathematical calculations and standard banking products, services, and transactions.
- Solid knowledge of retail products and services.
- Basic knowledge of consumer lending applications.
- Proven customer service, interpersonal, and verbal and written communication skills.
- Effective selling, cross-selling, and referral skills.
- Solid mathematical, problem-solving, and negotiation skills.
- Solid interpersonal and relationship-building skills.
- Strong attention to detail and time-management skills.
- Proficiency in basic computer skills.
- NMLS registration under the terms of the S.A.F.E. Act.
Nice To Haves
- Previous experience in a financial sales representative-oriented role.
- Bilingual proficiency in English and Spanish.
Responsibilities
- Provide full-service banking services to new and existing branch customers, with a primary focus on sales and service.
- Handle duties that may include opening new accounts, consumer loans, and client service issues.
- Resolve client concerns directly or refer clients to an appropriate resource in another bank department.
- Make appropriate referrals for other bank products and services, including commercial lending products, and follow up with clients as needed.
- Perform cash transactions and other customer service duties within the branch as needed.
- Open or update accounts and originate and close consumer or small business loans as needed.
- Resolve customer service issues.
- Establish, expand, and maintain strong customer relationships through extensive, personalized service focused on individual customer needs.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance starting day one.
- Life and disability insurance.
- Paid parental leave and adoption assistance.
- Health savings, flexible spending, and dependent care accounts.
- Paid training.
- Paid time off (PTO) and 11 paid federal holidays.
- 401(k) plan with company match.
- Profit sharing.
- Competitive compensation in line with work experience.
- Mental health benefits, including coaching and therapy sessions.
- Tuition reimbursement for qualifying employees.
- Employee Ambassador preferred banking products.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
