Relationship Banker (Cabot St Branch)

M&T Bank•Beverly, MA

2d•$24 - $40•Onsite

About The Position

The Relationship Banker is the branch focal point for sales, service, and referral opportunities that support branch goals. The role specializes in the branch customer experience through lobby management and interactions with retail and business customers. It identifies customer needs, provides proactive solutions for basic needs, and refers complex needs to appropriate colleagues. The position also helps manage customer flow, service existing customers, and grow the business by identifying sales opportunities. The banker supports relationship management, sales activities, and risk management. This includes assessing customer profiles, opening accounts, making lead-focused outbound calls, preparing for appointments, following up with customers, and observing audit, fraud-prevention, KYC, and CIP requirements. The role requires staying current on operational, product, and system changes and making sound risk-management decisions.

Requirements

High school diploma or GED and at least 2 years of proven retail sales, call center, customer service, and/or telesales experience; alternatively, a high school diploma or GED and at least 1 year of proven proactive sales experience.
Strong verbal communication and interpersonal skills.
Demonstrated exceptional customer service ability.
Strong organization, time-management, and prioritization skills.
Demonstrated financial services product knowledge.
Ability to communicate tactfully and diplomatically with internal and external customers.
Proficiency with internet user-level technology.
Ability to meet and maintain Federal SAFE Act registration requirements.

Nice To Haves

Associate degree.
Notary public license.
Bilingual ability based on branch needs.

Responsibilities

Assess customer profiles and identify sales opportunities, including account opening and lead-focused outbound calling.
Research customer profiles to identify ways to add value to banking relationships and discuss financial goals.
Identify customers’ financial needs and present appropriate products and services, working with internal business partners as needed.
Proactively contact customers by phone or email to follow up and explain products and services that may address their needs.
Onboard new customers through outreach, regardless of the account-opening channel or who opened the account.
Build trust with existing customers through regular proactive outreach.
Schedule appointments for the following week and hold appointments each week.
Prepare for scheduled customer meetings using a pre-call plan.
Perform customer-service interactions and help manage customer flow in the branch.
Follow the sales process, including customer profiling, outreach, appointment preparation, customer interaction, and follow-up.
Follow compliance and operational risk controls, including audit requirements, fraud prevention, KYC, and CIP.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards and implement internal and external audit points and applicable issues raised by external regulators in a timely manner.
Stay current on operational, product, and system changes and enhancements, and make sound risk-management decisions to help prevent losses and reduce fraud.
Meet and maintain registration requirements under the Federal SAFE Act.
Complete other related duties as assigned.