Relationship Banker I - Hill St. Branch

Regions Bank • Augusta, GA

3d • Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role creates personal connections during transactions, identifies ways Regions can meet customer needs, and helps resolve end-to-end service inquiries. It is an opportunity for candidates with prior teller, limited banking, or some retail sales experience to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, with strong communication skills and a commitment to personalized service and educating customers about banking options.

The position is based at the Hill Street location in Thomson, Georgia. It is full-time, incentive eligible, and eligible for overtime under the Fair Labor Standards Act. The target job-range minimum is $37,621.05, and the median is $44,536.00; pay varies based on factors including experience, skills, location, and job performance.

Requirements

• High school diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, by phone, and through electronic channels.
• Ability to use a computer frequently, including typing and sustaining attention to a monitor.
• Ability to walk and stand for extended periods.
• Ability to lift up to 20 pounds.
• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Strong customer focus and relationship-building skills.

Nice To Haves

• One year of banking, cash-handling, and/or customer service experience.

Responsibilities

• Provide a consistent, optimal customer experience on the cash line while handling deposits, withdrawals, payments, and other typical teller transactions.
• Answer customer inquiries about products and services and fulfill basic servicing requests, including new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution.
• Develop relationships with customers and remain well-informed about their relationships with the bank.
• Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
• Assist branch and fellow team members with basic tasks to resolve customer problems.
• Refer customers to internal experts when more complex financial goals and needs are identified.
• Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help ensure sound banking practices, including identifying and reporting operational risks.
• Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
• May make outbound calls using generated customer and prospect lead lists to educate customers about emerging technology and help meet their financial needs.

Benefits

• Paid vacation and sick time
• 401(k) with company match
• Medical, dental, and vision benefits
• Disability benefits
• Health Savings Account
• Flexible Spending Account
• Life insurance
• Parental leave
• Employee Assistance Program
• Associate Volunteer Program
• Incentive plan with potential earnings based on performance against defined metrics and goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED