Relationship Banker (Cabot St Branch)

M&T Bank•Beverly, MA

1d•Onsite

About The Position

The Relationship Banker is the branch focal point for sales, service, and referral opportunities in support of branch goals and activity requirements. The role manages customer flow, services existing retail and business customers, and grows the business by identifying sales opportunities and referring complex needs to appropriate team members or partners. The banker identifies customer needs through the bank’s retail sales process, provides proactive basic sales solutions, and supports the branch customer experience through lobby management and customer interactions. The position also helps manage risk by staying current on operational, product, and system changes and by applying appropriate controls to help prevent losses and fraudulent activity. The role is based at the Cabot St branch in Beverly, Massachusetts.

Requirements

High school diploma or equivalent (GED) and at least 2 years of proven retail sales, call center, customer service, and/or telesales experience; alternatively, a high school diploma or equivalent (GED) and at least 1 year of proven proactive sales experience.
Strong verbal communication and interpersonal skills.
Proven ability to provide exceptional customer service.
Well-organized, with time-management and prioritization skills.
Demonstrated financial services product knowledge.
Ability to communicate tactfully and diplomatically with internal and external customers.
Proficiency with internet user-level technology.
Ability to meet and maintain Federal SAFE Act registration requirements.
Ability to stand for long periods, use hands and fingers for prolonged periods, lift objects weighing 5 to 30 pounds, read fine print, interact with customers in an open face-to-face work environment, and use a fax, telephone system, copier, and other communication tools.

Nice To Haves

Associate degree.
Notary public license.
Bilingual ability, based on branch needs.

Responsibilities

Manage customer relationships through customer assessments, sales-opportunity profiling, account opening, and lead-focused outbound calling.
Follow the sales process, including profile and pre-call planning, outreach, appointment preparation, customer interactions, and follow-up.
Support risk management by meeting audit requirements and applying fraud-prevention, Know Your Customer (KYC), and Customer Information Profile (CIP) practices.
Research customer profiles to identify ways to add value to their banking relationships and guide needs-based discussions about financial goals.
Identify customers’ financial needs and present appropriate products and services, working cooperatively with internal business partners.
Contact clients by email or phone to follow up and explain value-added products and services that address their needs.
Onboard new customers through outreach, regardless of the channel or the individual who opened the account.
Build trust with existing clients through regular, proactive outreach.
Schedule appointments for the following week and hold appointments each week.
Prepare for scheduled appointments and customer meetings using a pre-call plan.
Perform customer service interactions.
Comply with applicable operational and compliance risk controls, company policies, and regulatory standards.
Promote a sense of belonging and reflect the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Meet and maintain registration requirements under the Federal SAFE Act.
Stay current on operational, product, and system changes and enhancements, and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
Complete other related duties as assigned.