Relationship Banker | St Charles

Busey Bank•Saint Charles, MO

About The Position

The Relationship Banker combines teller responsibilities with relationship banking, providing personalized customer service, processing financial transactions, and cross-selling bank products and services. The role handles routine and complex banking needs, including opening new accounts and assisting with account maintenance, to provide customers with a seamless experience. The Relationship Banker builds customer relationships, identifies needs, explains relevant offerings, and refers customers to other lines of business when appropriate. The role also supports digital banking, transaction accuracy, cash balancing, regulatory compliance, fraud monitoring, and branch operations, including administrative work and opening and closing procedures.

Requirements

Strong sales and customer service skills.
Strong oral and written communication skills.
Basic math and accounting skills.
Ability to accurately count money.
Ability to perform duties and make decisions under frequent time pressures.
Ability to stand for extended periods.
Ability to lift 50 pounds.
High school diploma required.
Previous banking and/or sales experience required.
Knowledge of Microsoft Office required.
If lending, maintain current registration with the Nationwide Mortgage Licensing System & Registry (NMLS); if registration is not active at hire, attain active registration immediately upon employment.

Responsibilities

Greet and engage customers professionally, provide exceptional service, and build lasting relationships.
Identify customer needs and offer relevant bank products and services; cross-sell products and provide tailored financial guidance.
Develop and maintain customer relationships through personalized service and proactive outreach, and resolve customer concerns promptly.
Open and manage accounts and perform account maintenance, including updating information, processing stop payments, and handling transfers.
Assist customers with online banking services and digital banking tools.
Refer customers with credit needs to the appropriate banker or line of business.
Process financial transactions accurately, balance the cash drawer, and ensure transactions are recorded correctly at the end of each shift.
Follow bank policies, procedures, and regulatory requirements; safeguard confidential customer information and monitor for potential fraud or suspicious activity.
Assist with branch operations and administrative tasks, including scanning, filing, organizing records, and maintaining operational reports.
Support branch leadership with daily operations, including opening and closing procedures and compliance with security standards.

Benefits

401(k) match
Profit sharing
Employee stock purchase plan
Paid time off
Medical, dental, and vision benefits
Company-paid life insurance and long-term disability
Supplemental voluntary life insurance
Short-term and long-term disability
Wellness incentives
Employee assistance program
Pre-tax health savings accounts and flexible spending accounts for eligible associates
The role may be eligible for bonuses or incentives based on company and individual performance.