Relationship Banker - Reinking Branch

Exchange Bank • Santa Rosa, CA

1d • $20 - $26 • Onsite

About The Position

The Relationship Banker builds long-term customer relationships by discovering customer needs, making product recommendations, and providing a superior customer experience. The role requires broad knowledge of Exchange Bank products and services and the ability to perform teller and platform transactions while leading advice-based conversations. Relationship Bankers retain and expand their book of business through cross-sales and referrals.

This is a full-time, non-exempt, on-site position at the Reinking Branch in Santa Rosa, California, working 37 hours per week. The typical schedule is Monday through Friday from 8:30 a.m. to 5:30 p.m. (with one weekday off) and Saturdays from 8:30 a.m. to 5:30 p.m.; the schedule may change based on business needs. The role may also require work at multiple locations in Sonoma County.

The position requires a combination of education and experience equivalent to a high school degree, along with experience in retail sales and/or in-person or telephone customer service. At least one year of experience in banking, retail, or customer service is also specified. The work takes place in an indoor office environment, with time spent standing and sitting at a desk or teller window. Physical tasks include standing, bending, stooping, sitting, walking, twisting, and turning, and occasionally lifting up to 15 pounds.

Requirements

• Education and experience equivalent to a high school degree, with experience in retail sales and/or in-person or telephone customer service.
• At least one year of experience in banking, retail, or a customer service role.
• Knowledge of cash handling and basic banking principles.
• Knowledge of non-equity consumer loan products.
• Ability to adopt procedures and new technology, including tablets, smartphones, and personal computers.
• Ability to work branch hours, including weekends and some evenings, at multiple locations in Sonoma County.
• Creative problem-solving skills to analyze situations and make effective financial product recommendations.
• Ability to learn and apply applicable state and federal banking regulations.
• Ability to perform basic business math calculations.
• Ability to communicate patiently and respectfully with customers of various ages and backgrounds, adjusting communication to customer needs.
• Demonstrated communication skills, including phone and email etiquette.
• Ability to stand, bend, stoop, sit, walk, twist, and turn, and occasionally lift up to 15 pounds.

Responsibilities

• Build long-lasting customer relationships by providing superior customer experiences.
• Educate customers about retail products and services, including deposit accounts, non-equity consumer loans, credit cards, cash management, merchant services, and safe deposit boxes, to meet or exceed sales goals.
• Develop knowledge of products, services, bank technology, and operations.
• Accurately process deposits, withdrawals, loan payments, check cashing, and other transactions in accordance with bank policies and procedures.
• Process customer requests such as stop payments, funds transfers, address changes, and account research.
• Open new accounts and convenience services in accordance with bank guidelines.
• Resolve customer issues and escalate them as appropriate.
• Initiate and manage follow-up contact with new customer relationships to support quality onboarding.
• Provide ongoing service to existing customers to support loyalty and retention and acquire additional business.
• Apply operational knowledge to support branch soundness and daily operational requirements.
• Maintain professionalism in behavior, dress, and communications.
• Identify cross-selling opportunities by profiling customers with open-ended questions.
• Refer customers and prospects to Branch Management or another Relationship Banker as appropriate.
• Meet or exceed individual sales goals and contribute to branch success.
• Recommend non-equity consumer loan products based on customer interviews and needs; provide and accept loan applications and prepare and forward application packages to the Consumer Lending Department.
• Build customer relationships using the Customer Care process.
• Perform special projects and research as assigned, and other duties as assigned.

Benefits

• Health, dental, and vision insurance
• Retirement plan options
• Paid time off and sick leave
• Tuition reimbursement
• Free checking and discounts on other available banking products
• Competitive compensation and benefit package
• Work environment that values work/family balance and encourages community involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED