Relationship Banker - Santa Rosa (Reinking Branch)

Exchange Bank•Santa Rosa, CA

1d•$20 - $26•Onsite

About The Position

The Relationship Banker builds long-term customer relationships by discovering financial needs, sharing recommendations, and delivering a superior customer experience. The role requires broad knowledge of Exchange Bank products and services and the ability to perform teller and platform transactions while leading advice-based customer conversations. Relationship Bankers retain and expand a book of business through cross-sales and referrals. This is a full-time, non-exempt, 37-hour-per-week position based at the Reinking Branch in Montgomery Village, Santa Rosa, California. The typical schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with one weekday off, and Saturdays, 8:30 a.m. to 5:30 p.m. The schedule may change based on the Bank’s business needs. The role may also require working at multiple Sonoma County locations and some evenings. Exchange Bank describes its work environment as one that values work/family balance, encourages community involvement, and provides competitive compensation and benefits. Its mission is to invest in people, business, and community to build a strong future.

Requirements

Education and experience equivalent to a high school degree, with experience in retail sales and/or in-person or telephone customer service.
At least one year of experience in banking, retail, or a customer service role.
Experience with cash handling and a basic understanding of banking principles.
Knowledge of non-equity consumer loan products.
Ability to adopt and embrace procedures and new technology, including tablets, smartphones, and personal computers.
Ability to work branch hours, including weekends and some evenings, at multiple locations in Sonoma County.
Creative problem-solving skills to analyze situations and make effective financial product recommendations.
Ability to learn and apply applicable state and federal banking regulations.
Ability to perform basic business math calculations.
Ability to communicate patiently and respectfully with customers of varied ages and backgrounds, adjusting the approach to customer needs.
Demonstrated communication skills, including phone and email etiquette.
Ability to stand, bend, stoop, sit, walk, twist, and turn, and occasionally lift up to 15 pounds.

Nice To Haves

Financial industry background.

Responsibilities

Build long-lasting customer relationships by providing superior customer experiences.
Educate customers on retail products and services, including deposit accounts, non-equity consumer loans, credit cards, cash management, merchant services, and safe deposit boxes, to meet or exceed sales goals.
Learn and apply knowledge of products, services, bank technology, and operations.
Process deposits, withdrawals, loan payments, check cashing, and other transactions accurately and in accordance with policies and procedures.
Process customer requests such as stop payments, funds transfers, address changes, and account research.
Open new accounts and convenience services in accordance with Bank guidelines.
Resolve customer issues and escalate them as appropriate.
Initiate and manage follow-up contact with new customers to ensure quality onboarding.
Provide ongoing service to existing customers to support loyalty and retention and acquire additional business.
Apply operational knowledge to support branch soundness and daily operational requirements.
Maintain professionalism in behavior, dress, and communications.
Identify cross-selling opportunities by profiling customers with open-ended questions.
Refer customers and prospects to Branch Management or another Relationship Banker as appropriate.
Meet or exceed individual sales goals in support of branch success.
Recommend non-equity consumer loan products based on customer interviews and needs; provide and accept loan applications and prepare and forward packages to the Consumer Lending Department.
Build customer relationships using the Customer Care process.
Perform special projects and research as assigned.
Perform other duties as assigned.