Relationship Banker - Branch Supervisor

Trustmark Bank•Canton, MS

About The Position

The Branch Supervisor is responsible for supervising the branch, its personnel, and its operations to maximize growth and profitability through effective sales, service, and lending activities. The role leads and develops associates, supports business development and customer relationships, manages lending activities and branch operations, and helps ensure compliance with applicable policies and regulations. Additional duties may be assigned, and management may modify responsibilities during employment.

Requirements

Bachelor’s degree or three years of experience in banking or a supervisory role.
Two years of progressive experience in one or more of the following: platform or frontline banking operations, consumer lending or credit-related banking, credit, treasury management or other banking-related work, financial services, business development, or a supervisory role.
Strong understanding of Retail Banking products and services and working knowledge of other lines of business.
Demonstrated proficiency in consumer lending, relationship development, and deposit growth.
Ability to meet sales goals in a retail environment.
Basic computer skills and ability to learn internal technology systems.
Strong verbal and written interpersonal and communication skills.
Time management skills.
Excellent customer service skills.
Ability to sit for long periods and use a computer keyboard and/or mouse requiring hand and wrist manipulation while viewing computer screens.

Nice To Haves

Experience managing a loan portfolio.
Previous supervisory duties.
National Mortgage Licensing System and Registry (NMLS).

Responsibilities

Cross-train, lead, and develop associates to promote efficiency, engagement, succession planning, and contribution to organizational goals.
Promote business development, referrals to other lines of business, wallet share, fee income, deposits, and loans in alignment with the bank’s current focus and needs.
Conduct sales calls and customer meetings.
Take and process loan applications, interview applicants, and clear exceptions and past-due items.
Manage the loan portfolio and serve customers; stay current on regulations and processes; and analyze loan documents to ensure credit decisions comply with policies and procedures.
Ensure branch marketing materials and personnel comply with current regulations and policies.
Manage branch personnel and operations toward strong sales, service, and operational performance, setting a path to meet or exceed goals while mitigating risks and losses.
Conduct productive branch meetings or huddles, communicating effectively and emphasizing business development, market share, and profitability.
Interview prospective employees and hire candidates to fill vacancies.
Mentor, train, coach, and manage branch personnel.
Manage scheduling, performance appraisals, cash items, balancing of ITM, ATM, and cash dispenser, review of night deposit logs, night deposit contracts, safe deposit records, branch audits, employee time reporting, and other typical management duties.
Potentially participate in visible community roles in civic and other service organizations.
Perform additional duties as assigned.