Personal Banker 1
First Federal Savings Bank • Twin Falls, ID9d • Onsite
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Personal Banker 1 - Bilingual Preferred
First Federal Savings Bank•Twin Falls, ID
•Onsite
About The Position
First Federal Bank is seeking a Personal Banker 1 who is bilingual and demonstrates the bank's core values of being driven, dedicated, and engaged. This role involves providing exceptional customer service in a retail banking environment, developing strong customer relationships to grow the customer base, and increasing deposit account/service production. The position also includes processing teller transactions, performing vault duties, assisting with wire transfers, and helping customers with various account openings and maintenance. Additionally, the role requires understanding legal documentation, referring customers to financial experts, assisting with credit card applications, and handling customer inquiries. The Personal Banker 1 will also represent and promote the bank professionally in the community and ensure compliance with all laws and regulations.
Requirements
- Demonstrate the Bank’s core values: driven, dedicated, and engaged.
- High School diploma or equivalent.
- 2 years of combined customer service experience and/or cash handling experience
- Valid driver’s license as some travel between branches, to/from Corporate, or to customer locations may be required.
Nice To Haves
- Bilingual preferred
- 1 year of banking experience.
Responsibilities
- Demonstrate the Bank’s core values: driven, dedicated, and engaged.
- Provide exceptional customer service in the retail banking environment and develop strong customer relationships to grow customer base and increase deposit account/service production.
- Process teller transactions (deposits, withdrawals, loan payments, cash advances, foreign currency orders/exchanges, savings bond redemptions, monetary instrument, and gift card purchases, etc.).
- Perform vault duties including cash shipments and distribution of money to other PBs, cash recyclers and ATMs.
- Assist with outgoing wire transfer requests.
- May assist with in branch security duties.
- Assist customers with all aspects of opening and maintaining personal deposit accounts (checking, savings, time deposits, IRAs, Safe Deposit Boxes, etc.) and services (debit cards, online banking, etc.).
- Able to understand and review legal documentation.
- Refer customers to in-house financial experts and/or relevant bank departments, such as business banking, commercial lending, mortgage lending, and wealth management when appropriate.
- Assist with personal credit card applications.
- Assist with customer inquiries in person, via phone or email.
- Represent and promote the bank professionally in the community and at community events.
- Perform job duties in compliance with all laws, rules, regulations, policies, practices, and procedures.
- Other duties as assigned by the Branch Manager or Assistant Branch Manager.
Benefits
- paid vacation
- sick leave
- holidays
- health insurance
- dental insurance
- vision insurance
- 401(K) retirement with employer match
- educational and student loan repayment assistance
- life insurance
- long-term disability insurance
- loan incentives
- service recognition
- paid volunteer hours
- Pay-It-Forward program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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