Personal Banker

PNC•Lakeview, IL

10d•$49,500 - $82,500•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. This Branch Banker role is part of PNC's Retail Banking organization and is based in Chicago, Illinois, at 3030 North Broadway. The position is in-office; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker acquires and deepens branch customer relationships through proactive sales and service activities. The role identifies opportunities to improve customers' financial wellbeing, collaborates with ecosystem partners to grow customers' share of wallet, and positions PNC solutions to generate revenue and customer loyalty. It uses a defined sales process across outbound calls, service-to-sales opportunities, teller interactions, appointment setting, and lobby engagement. The banker delivers a full PNC conversation with each client, recommends appropriate solutions, and educates customers about managing financial transactions with available technology and resources. The role applies product and procedural knowledge to resolve customer problems, manages risk by following policies and procedures and exercising sound judgment, and supports efficient, accurate branch operations. PNC emphasizes customer focus and effective management of risks within its Enterprise Risk Management Framework. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus and the ability to create customized customer solutions.
Assess and manage risks in alignment with PNC's Enterprise Risk Management Framework.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include knowledge of banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen branch customer relationships through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Follow policies and procedures, exercise sound judgment within established limits, and identify and avoid potential losses.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and backup child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.